Windows Virtual Server
WN50 Billed per virtual server, per month.
WN60 For each additional 2GB RAM allocated. Billed monthly.
WN70 For each additional CPU allocated. Billed monthly.
WN50 includes the following RESOURCES
A virtual server with 1 CPU and 2GB RAM.
80GB minimum storage required per virtual server.
All storage billed separately.
WN50 Includes the following SERVICES for a fully managed virtual server
Installation of the Commonwealth-standard Windows or Linux Operating System.
Hardware and operating system software configuration management.
Connectivity to the Commonwealth's private network.
Continuous server monitoring.
24 X 7 X 365 access to the Commonwealth Service Desk.
Support staff available Monday - Friday, 7:00am to 5:00pm Eastern time. On-call personnel cover after-hours Production support.
WN50 To Initiate Service or Report a Problem with this service
Please contact the Commonwealth Service Desk:
- 24x7 Phone support: 502-564-7576 · Toll free support number: 800-372-7434
- Via e-mail CommonwealthServiceDesk@ky.gov
To request WN50 resources, visit http://cotportal.service-now.com and use the self-service portal. A valid COT billing number is required.
WN50 Additional Service Clarifications
WN50 server software must remain at vendor-supported levels.
Disk storage is usage-based and billed separately.
Backup and recovery services are not included in the WN50 rate.
Disaster Recovery protection is available for any Production WN50 server at additional costs.
Database creation, modification and support are included in the rate.
Application Software assistance: installing, debugging, trouble-shooting, upgrading, or otherwise supporting, application software is available, but not included in the WN rates.