Agency Incident Response Guidelines

Prepare for and react to threats to the Commonwealth’s network and information systems at the agency level.

COT-009 Process for IT Change Management

Outlines the process to be followed by COT personnel, contractors, and vendors when requesting, scheduling, and implementing changes to the Commonwealth’s IT infrastructure and COT-managed business applications.

Enterprise Identity Management User Manual

Describes how EIM operates, as well as how it affects Agency request procedures for creating, modifying, and removing basic user identities.