Metropolitan Area Network (MAN) Circuit
DC30 Monthly, per MAN (Metropolitan Area Network) Circuit
The DC30 rate is applicable to Agency locations connected to the Frankfort fiber ring. The Kentucky Information Highway is a statewide telecommunications and information network developed by Kentucky state government. The backbone that supports the KIH provides resiliency/fault tolerance within the network, as well as increased security by virtually segmenting the MAN based on Agency/Dept. needs. The KIH is managed by the Commonwealth Office of Technology Network Operations Branch, which is responsible for the design, implementation, and support of the KIH infrastructure. The core of the KIH network is located at the Commonwealth Data Center and is comprised of multiple enterprise and carrier class switches connected by Gigabit Ethernet. It is extended to the Frankfort Metropolitan Area Network (MAN) fiber optic ring.
DC30 Includes the following SERVICES
The Internet
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Applications hosted on the state’s Intranet
Agency/Department LAN based systems and servers
Other servers on the network (with the approval of the agency)
MAN equipment configuration, installation, troubleshooting and support
Network management/monitoring
Enterprise Service Desk support for all services listed
Equipment repair/replacement
DC30 To Initiate Service or Report a Problem with this service
Please contact the Commonwealth Service Desk:
- 24x7 reporting service at 502-564-7576. Toll free support number: 800-372-7434
Note: Requests received after normal business hours will be addressed the next business day, unless deemed critical or previously identified as a 24 x 7 facility - Via e-mail CommonwealthServiceDesk@ky.gov
To request DC30 resources, visit http://cotportal.service-now.com and use the self-service portal. A valid COT billing number is required.
DC30 Additional Service Clarifications
These services are provisioned, configured, installed, and supported by COT, providing value added services (configuration, support/troubleshooting, monitoring, and security) allowing agencies to concentrate on the deployment of key business solutions that relate directly to their business model. DC charges also offset costs associated with providing Internet access, security enhancements including Agency firewalls, and network management and monitoring services.