Agency Human Resources Contact
Agency Human Resource Contacts are resources whom have been approved to submit requests for the establishment, modification and deletion of end user identities and access. These resources must also have pending authority for core services such as email. They should understand basic identity protection and privacy practices, and be well-versed in completing and submitting the necessary forms.
Agency IT Services Contact
Agency IT Services Contacts are resources that have been approved to request rated and non-rated services from COT (i.e. hardware, software, voice/data services, disk space). These resources should have basic knowledge of COT rated services, and should be well-versed in completing and submitting the necessary forms.
Agency Compliance Contact
Agency Compliance Contacts are resources that have been approved to serve as the central point of contact for compliance related matters such as audit and compliance. These contacts should have an understanding of the various business units within the agency in order to serve as the business side coordinator for requests that involve matters of compliance with state, local, and federal regulatory compliance.
Agency Security Contact
Agency Security Contacts are resources that have been approved to serve as the focal point for security-related issues specifically affecting the agency. The agency contact will communicate with COT Security on issues of importance regarding the security of the agency's data, and computing resources. As such, these resources should be able to act and respond in a timely manner to the information received, based on the agency's established policies and procedures.
Agency Management (Director or above) are authorized to submit and/or approve service and procurement requests on behalf of the Cabinet/Agency in case of emergency and to review and approve changes to the approval lists.