Bill Kidd serves as the Executive Director of the Office of Client Support Services (OCSS), where he provides strategic leadership and operational direction to a team of over 240 IT professionals. In this role, he oversees two primary divisions, the Division of Support Services and the Division of Field Services, as well as the Enterprise Operations and Monitoring Branch.
Bill is responsible for a comprehensive portfolio of enterprise-level IT services, including client endpoint computing hardware and support for thousands of end-users across the Commonwealth. His scope extends to providing leadership of the Customer Service Desk (CSD) for end-user and agency applications, overseeing the IT Asset Management lifecycle and procurement, and directing operational monitoring for the Commonwealth's primary data center and infrastructure. Additionally, he governs the enterprise IT Service Management (ITSM) platform environment.
Since joining state government in 2003, Bill has built a diverse and impactful career within the Commonwealth Office of Technology (COT), holding multiple IT leadership roles. An advocate of digital transformation, he has consistently driven modernization initiatives throughout his tenure. His key achievements include spearheading print technology upgrades, enhancing customer experience through advanced service platform integrations, and implementing comprehensive ITIL processes. Most notably, he led the successful migration of legacy, in-house applications to a unified enterprise ITSM platform, creating a more transparent, data-driven, and collaborative environment.
Bill resides in Lexington, Kentucky, with his three dogs, Charlie, Riley, and Bella. He is also the proud father of three adult children who live in Lexington and Louisville. Outside of his professional life, Bill is an outdoor enthusiast who enjoys golfing, hiking, and staying active.