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Unix Server Support


Unix Server Support
UX10 Billed per virtual server per month.
UX30 For each additional 2GB RAM allocated. Billed monthly.
UX40 For each additional CPU allocated. Billed monthly.

UX10 Includes the following RESOURCES
A virtual server with 1 CPU and 2GB RAM.
40GB minimum storage required per virtual server.
All storage billed separately.  

UX10 Includes the following SERVICES
Initial procurement activity, setup and installation. 
Installation of the Commonwealth-standard UNIX Operating System.
Hardware and operating system software configuration management.
Connectivity to the Commonwealth's private network.
Continuous server monitoring.
24 X 7 X 365 access to the Commonwealth Service Desk.
Support staff available Monday - Friday, 7:00am to 5:00pm Eastern time. On-call personnel cover after-hours Production support.

UX10 To Initiate Service or Report a Problem with this service
Please contact the Commonwealth Service Desk:
· 24x7 Phone support: 502-564-7576 · Toll free support number: 800-372-7434
· Via e-mail

To request UX10 resources, visit and use the self-service portal. A valid COT billing number is required.

UX10 Additional Service Clarifications
UX10 server software must remain at vendor-supported levels. 
Disk storage is usage-based and billed separately.
Backup and recovery services are not included in the UX10 rate.
Disaster Recovery protection is available for any Production UX10 server at additional costs.
Application Software assistance includes: installing, debugging, trouble-shooting, upgrading, or otherwise supporting, application software is available, but not included in the UX rates.


Unix ServerUX10$550 / Per LPAR / Month

Placeholder for Unix Server rate description

Unix Server Additional RAM (2 GB)UX30$10 / Per 2GB RAM / Month

Placeholder for Unix Server Additional RAM (2 GB) per month

Unix Server Additional CPU (1)UX40$20 / Per CPU / Month

Unix Server Additional CPU (1) Rate Description

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