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Messaging Support Services

​Messaging Services
MB10 Messaging Support Services (per mailbox, per month)
COT provides comprehensive administration, management, security, and support for a variety of messaging-related infrastructure, applications, and services.  

MB10 provides adminstration and support services for:
  • ​Exchange on-premise​
  • Exchange Online
  • Mailboxes (user, resource, and shared mailboxes)
  • SMTP relay 
  • Email encryption
  • Distribution lists
  • Mail-enabled security groups
  • Office 365 Groups
  • Microsoft Teams and Teams 3rd party apps
  • OneDrive
  • Office 365 Apps (web-based version of Microsoft’s desktop apps such as Outlook Online, Teams Online, OneDrive, Microsoft Word Online, Excel Online, OneNote Online, etc. that are available in the Office 365 portal)
  • Office 365 Web Apps (web-only applications such as Microsoft Forms, Stream, Visio, Planner, Bookings, Whiteboard, Power Automate, Microsoft Lists, Microsoft Shifts, Audio Conferencing for Teams, Viva Insights, Microsoft Lists, etc. that are available in the Office 365 portal)
  • Multi-factor Authentication (MFA)
  • Office 365 Security and Compliance
  • Office 365 tenant administration
  • Office 365 subscription administration
  • Office 365 3rd party apps
  • Proofpoint (email security, anti-virus and anti-spam)
  • Lyris (mass mailing application)


Messaging Support ServicesMB10$6 / Per Mailbox / Month

COT provides comprehensive administration, management, security, and support for a variety of messaging-related applications, services, and infrastructure. MB10 includes administration and support for all enterprise mailboxes (user, resource, and shared mailboxes), Exchange on-premise, SMTP relay, Exchange Online, Microsoft Teams, OneDrive, Office 365 web applications, email encryption, Multi-factor Authentication (MFA), Office 365 tenant administration, email distribution lists, mail-enabled security groups, Proofpoint, and Lyris.

Office 365 G3 and Enterprise Mobility + Security (EMS) LicensingMB20$34 / Per Licensed Mailbox / Month

COT provides Office 365 G3 and EMS licensing for the Commonwealth’s Microsoft 365 Government (GCC) tenant. Office 365 G3 subscribers are provided access to all Microsoft online applications, features and services hosted in the Commonwealth’s Office 365 tenant as well as entitlements to other Microsoft applications such as the latest desktop version of the Microsoft’s Office Suite. The Commonwealth’s Office 365 tenant is hosted in Microsoft’s Government environment and complies with US government requirements for cloud services, including FedRAMP Moderate, and requirements for criminal justice and federal tax information systems (CJI and FTI data types).

Email Distribution List

Add, Modify, Remove users to Email Distribution List

Microsoft Teams Request

Request MS-Teams group to be created

CIO-061 Social Media Policy

Defines and outlines acceptable use of social media.

CIO-084 E-mail Review Request Policy

Provides procedures for cabinets/agencies to follow when requesting e-mail review documentation.

CIO-118 System and Communications Protection

Establishes controls related to system and communications protection. The policy provides guidance in decision-making and practices that optimize resources, mitigate risk, and maximize return on investment.

ENT-301 Acceptable Use and Social Media Guidelines

Supports the CIO-060 Acceptable Use Policy and the CIO-061 Social Media Policy, and requires the same compliance as the policies.

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