CS40 Consulting Client Support Services
CS40 charged Per Hour
The CS40 service provides agencies with access to COT Field Services support staff on an hourly billable basis. This rate can be applied to many IT field support services that are not already included in another COT rated service.
CS40 Includes the following SERVICES
Consulting services, including, but not limited to, agency specific software/application installation and support, virus and malware mitigation, end user training, printer/copier support, office moves, and other hourly support needed that is not covered under a rated service.
CS40 To Initiate Service or Report a Problem with this service
Please contact the Commonwealth Service Desk:
- Phone support: 502-564-7576 · Toll free support number: 800-372-7434
- Via e-mail CommonwealthServiceDesk@ky.gov
To request CS40 resources, an Agency Approved Contact must visit http://cotportal.service-now.com and use the self-service portal. A valid COT billing number is required.
Commonwealth Service Desk is available M-F 6:30am -6pm & Sat - 7:30am – 1pm. (502) 564-7576\ toll-free (800) 372-7434. Emergency Support is available after normal business hours by calling the numbers above or 502-564-8760.