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Client Computing Support

Client Computing Support
COT offers a managed desktop, laptop, or tablet device service for agencies to help meet their personal computer requirements. This rated service applies to standard desktops, laptops, and tablets as defined in the Commonwealth’s Enterprise Standards. This service is provided at a fixed monthly cost to the agencies. 

The Client Computing Support Service covers the following:
Microsoft Office Professional suite support
Installation of the Commonwealth-standard Windows Operating System
Hardware and operating system software configuration management
Connectivity to the Commonwealth's private network
Remote control support and installation capabilities
Standard imaging
Setup, installation of included software, configuration, preventative maintenance, upgrades, and patching
Malware and Spyware protection
Full Disk Encryption Capabilities
Centralized procurement, vendor billing/payment, inventory activities.
Hardware replacement cycles at the discretion of COT

The Commonwealth Service Desk is available M-F 6:30am -6pm & Sat - 7:30am – 1pm. (502) 564-7576\ toll-free (800) 372-7434.  Emergency Support is available after normal business hours by calling the numbers above or 502-564-8760.


Rates

Client Computing - Standard DesktopCC10$60 / Month

This rated service is applicable to agencies that participate in the Commonwealth Office of Technology's managed client support services. The CC10 service model is tailored toward standard desktop computers. This rated service applies to hardware standards for desktops as defined in the rated service description. *All current hardware inventory must be depleted before new hardware is ordered.

Client Computing - CARES Laptop (Limited Quantity and Time)CC19$60 / Month

This rated service is applicable to agencies that particpate in the Commonwealth Office of Technology's managed client support services. CC19 is tailored toward a standard laptop bundle.(Limited quantity and Time) . This rated service applies to hardware standards for laptops as defined in the rated service description. *All current hardware inventory must be depleted before new hardware is ordered.

Client Computing - Standard LaptopCC20$63 / Month

This rated service is applicable to agencies that particpate in the Commonwealth Office of Technology's managed client support services. CC20 is tailored toward a standard laptop. This rated service applies to hardware standards for laptops as defined in the rated service description. *All current hardware inventory must be depleted before new hardware is ordered.

Client Computing - Standard Laptop BundleCC30$70 / Month

This rated service is applicable to agencies that participate in the Commonwealth Office of Technology's managed client support services. CC30 is tailored towards a standard laptop bundle. This rated service applies to hardware standards for laptop bundles as defined in the rated service description. *All current hardware inventory must be depleted before new hardware is ordered.

Client Computing - Developer DesktopCC40$65 / Month

This rated service is applicable to agencies that participate in the Commonwealth Office of Technology's managed client support services. CC40 is tailored toward a developer desktop. COT offers a managed developer desktop service for agencies to help meet their software development needs for their agency. This rated service applies to hardware standards for Developer desktops as defined in the rated service description. Agencies enrolling in this rated service are bound to the full term commitment of the hardware or may be subject to early termination\restocking fees. *All current hardware inventory must be depleted before new hardware is ordered.

Client Computing - Developer Laptop BundleCC45$95 / Month

This rated service is applicable to agencies that participate in the Commonwealth Office of Technology's managed client support services. The CC45 service model is tailored toward a developer laptop bundle. COT offers a managed developer laptop service for agencies to help meet their software development needs for their agency. This rated service applies to hardware standards for Developer laptops as defined in the rated service description. If agencies elect to upgrade hardware beyond the standard CC45 service, they will be moved into the appropriate rated service tier that meets the hardware requirements. Agencies enrolling in this rated service are bound to the full term commitment of the hardware or may be subject to early termination\restocking fees. *All current hardware inventory must be depleted before new hardware is ordered.

Client Computing - Tablets and Non-Standard Enhanced DevicesCC80$80 / Month

This rated service is applicable to agencies that participate in the Commonwealth Office of Technology's managed client support services. The CC80 service model is tailored toward Windows based tablets but will also include devices that are non-standard and go above the cost of the other rated services. The customer will incur a pass-through charge for the different between the rate and the cost of the device. Agencies enrolling in this rated service are bound to the full term commitment of the hardware or may be subject to early termination\restocking fees. Non-standard enhanced devices will be approved on a case by case basis. *All current hardware inventory must be depleted before new hardware is ordered.

20" MonitorCM10$1 / Month

The CM10 service model accommodates a standard desktop 20" monitor.

24" MonitorCM20$3 / Month

The CM20 service model accommodates a standard desktop 24" monitor.

Out-of-Scope Client Computing SupportCS40$50 / Hour

Out-of-Scope Desktop Support provides agencies with access to COT Field Services support staff on an hourly billable basis. This rate can be applied to a large number of IT field support services that are not already included in another COT rated service.

27" MonitorCM27$5 / Month

The CM27 service model accommodates a standard desktop 27" monitor.

Agency Equipment Custodian Update Request

This form should be used to request a custodian update to Commonwealth Office of Technology owned equipment.

Agency Equipment Pickup Request

This form allows agencies to request physical pickup of equipment from a particular location.

Computer and Accessories Order Guide 3.0

Request for desktop, laptop, monitors, virtual desktop, tablets.

Hardware Request

Request for a Desktop, Laptop, Monitors or Tablet

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