Virtual Application Service
CX10 Billed per user account, per month.
CX10 includes the following RESOURCES
Includes server hosting hardware.
Includes hardware to enable secure access.
Customer will need to provide software licenses for applications.
CX10 Includes the following SERVICES
Virtual application access initial setup, testing and support of user applications to be virtualized.
Installation and support of, and upgrades/patches for the user applications.
Performance and application monitoring
Connectivity to the Commonwealth's private network.
24 X 7 X 365 access to the Commonwealth Service Desk.
Support staff available Monday - Friday, 8:00am to 5:00pm Eastern time.
CX10 To Initiate Service or Report a Problem with this service
Please contact the Commonwealth Service Desk:
- 24x7 Phone support: 502-564-7576 · Toll free support number: 800-372-7434
- Via e-mail CommonwealthServiceDesk@ky.gov
CX10 Additional Service Clarifications
CX10 software must remain at vendor-supported levels.
Profile storage is billed separately.
Disaster Recovery services are not available for CX10 resources.
Application Software assistance: debugging or otherwise supporting, application software is available but is not included in the CX10 rate.
If an agency initiates an "incident ticket" for a component(s) covered by the CX services, and it is ultimately determined the issue was application-related, COT reserves the option to bill the agency at the applicable hourly support rate.