Unix Server Support – Disaster Recovery (DR)
UX15 service is used to allocate offsite resources for DR.
UX15 Billed per virtual server per month.
UX35 For each additional 2GB RAM allocated. Billed monthly.
UX45 For each additional CPU allocated. Billed monthly.
UX15 Includes the following RESOURCES
A virtual server with 1 CPU and 2GB RAM.
UX15 Includes the following SERVICES
Annual Disaster Recover testing.
Initial procurement activity, setup and installation.
Installation of the Commonwealth-standard UNIX Operating System.
Hardware and operating system software configuration management.
Connectivity to the Commonwealth's private network.
Continuous server monitoring.
24 X 7 X 365 access to the Commonwealth Service Desk.
Support staff available Monday - Friday, 7:00am to 5:00pm Eastern time. On-call personnel cover after-hours Production support.
UX15 To Initiate Service or Report a Problem with this service
Please contact the Commonwealth Service Desk:
- 24x7 Phone support: 502-564-7576 · Toll free support number: 800-372-7434
- Via e-mail CommonwealthServiceDesk@ky.gov
To request UX15 resources, visit http://cotportal.service-now.com and use the self-service portal. A valid COT billing number is required.
UX15 Additional Service Clarifications
UX15 server software must remain at vendor-supported levels.
Backup and recovery services are not included in the UX15 rate.