CC19 includes endpoint hardware and operating system with customer responsible for additional costs.
If agencies elect to upgrade hardware beyond the standard CC20 service, they will be moved into the appropriate rated service that meets the hardware requirements.
All endpoint computer equipment will be owned and inventoried by COT. All original equipment and accessories must be returned to COT at the end of use, or a residual value fee will be assessed
CC19 Includes Support for the following Software
Microsoft Windows Enterprise Operating System, does not include training
Microsoft 365 Applications for Enterprise, does not include training
CC19 Minimum Specifications Description
Processor Intel® Core™ i5-8365U Processor (4 Core, 6MB Cache, 1.6GHz, 15w, vPro)
Operating System(s) Windows 10
Hard Drive M.2 256 GB PCIe NVMe Class 35 Solid State Drive
Memory 8GB DDR Memory
Video Card Integrated intel UHD 620 Graphics
Chassis Laptop 14” FHD (1920x1080) Non-Touch Display
Keyboard Wired Keyboard Mouse Wired Mouse TPM Security TPM Speakers
No External Speaker
Docking Station WD19 90W Delivery/130W AC
*Hardware specifications subject to change without prior notification due to industry changes in hardware configurations.
*When available, existing hardware may be re-deployed under this rate and could deviate from the published minimum configurations for newly procured hardware.
*Agencies enrolling in this rated service are bound to the full-term commitment of the hardware or may be subject to early termination\restocking fees
CC19 Includes the following SERVICES
Installation of the Commonwealth-standard Windows Operating System.
Hardware and operating system software configuration management.
Connectivity to the Commonwealth's private network.
Remote control support and installation capabilities
Standard imaging at the time of installation.
Setup, installation of included software, configuration, preventative maintenance, upgrades and patching.
Malware and Spyware protection
Centralized procurement, vendor billing/payment, inventory activities.
Hardware replacement cycles will be at the discretion of COT
CC19 To Initiate Service or Report a Problem with this service
Please contact the Commonwealth Service Desk:
- Phone support: 502-564-7576 · Toll free support number: 800-372-7434
- Via e-mail CommonwealthServiceDesk@ky.gov
To request CC19 resources, an Agency Approved Contact must visit http://cotportal.service-now.com and use the self-service portal. A valid COT billing number is required.
Commonwealth Service Desk is available M-F 6:30am -6pm & Sat - 7:30am – 1pm. (502) 564-7576\ toll-free (800) 372-7434. Emergency Support is available after normal business hours by calling the numbers above or 502-564-8760.
CC19 Additional Service Clarifications
Remote assistance will be the first level of support. If the problem cannot be solved an onsite technician will be deployed to a state office location.
Hardware and software provided will meet the Enterprise Standards in effect at the time the hardware is procured, unless upgraded at COT’s discretion.
Agencies are responsible for meeting normal environmental and power requirements as defined by equipment manufacturers.
For COT support these services require appropriate remote network band width for both customer use and remote support.
Agencies are responsible for working through COT to acquire appropriate network storage space to ensure Commonwealth data is not stored on local device hard drives.
* In assuming responsibility for infrastructure management, COT tracks the physical location of the IT asset provided in this service category. Agencies needing to relocate the asset should contact COT to coordinate any move of the equipment. Moves may incur additional charges. Agencies assume all responsibility for equipment damage that occurs during unauthorized moves.
Agencies will incur a cost for equipment replacement under the following conditions:
Upgrade: When a COT approved system upgrade or replacement occurs at a time other than during a planned refresh, the device will move to the appropriate rated service.
Lost or Stolen Equipment: It is the agency's responsibility to report lost or stolen equipment immediately to the Commonwealth Service Desk. In cases of theft, a valid police report is required. Replacement fees will apply.
Damaged Equipment: It is the agency's responsibility to report equipment damage immediately to the Commonwealth Service Desk. Equipment damage not covered under warranty (i.e., water damage, cracked screens or cases) will result in repair/replacement fees charged directly to the agency.
Relocation of a device: Relocating a device will result in additional charges. **Note: Hourly installation fees will be assessed for agency moves to recoup personnel charges.
*Peripherals: Batteries (1 year manufacturer’s warranty), battery chargers, docking stations, and other peripherals are considered consumables and are the customer's responsibility after the manufacturer's warranty expires or if the items are not returned to COT with the rated service device.
Agencies will NOT incur an equipment replacement charge under the following conditions:
New Device: COT will cover the cost of the standard device configurations under this service when a desktop device is procured and installed. At that point, the monthly service rate will start for the device.
Refresh: When a system is refreshed as part of the refresh cycle, the items listed above apply. When the device is acquired and installed, the monthly rate will continue.
Equipment Failure: When a trouble ticket is issued by a user and the technician determines replacement of the device is warranted, an available device may be used as a loaner until the original device is repaired/replaced. Factors considered when determining whether replacement is warranted include but not limited to user down time, the criticality of the service the user provides in their job duties, and technician time required.