Centrex lines are "normal" telephone lines which typically offer extended services like: Three-way calling for
conference calls, call transfer to any telephone number, Caller ID (for a fee), Number Hunt, Voice mail (for a fee).
The VC10 rate applies only to voice services provided via a Centrex phone circuit.
Centrex services are available in Ashland, Bowling Green, Covington, Danville, E-town, Frankfort, Hazard,
Hopkinsville, Lexington, Louisville, London, Madisonville, Owensboro, Paducah, Paintsville, Pikeville,
Prestonsburg, Somerset, Winchester.
Many State office locations don't want to purchase and manage their own telephone system due to the capital
investment, technical requirements, &/or time limitations. Three Kentucky local telephone companies offer PBXlike services to Kentucky State Government office locations, without requiring purchase of a telephone system.
This is typically called "Centrex" service within the industry. Since local dial tone in the U.S. and Canada is already
very inexpensive, Centrex is a very cost effective way to get the features of a PBX without having to buy a PBX.
Having agency staff located in a Centrex city does not automatically mean they are serviced by Centrex. COT can
provide this information upon request by contacting the Commonwealth Service Desk.