Agencies requesting the purchase of products and services outside the parameters of the Kentucky Information Technology Standards (KITS) must, regardless of cost, develop an exception business case supporting their request. There are three instances when agencies may be require to make KITS request:
Addition Request: A KITS Addition Request is a request to add a new product, which will benefit the enterprise, to a specific standard within KITS.
Exception Request: A KITS Exception Request is a request deviate from the KITS to satisfy a compelling business requirement.
Modification Request: A KITS Modification Request is a request to modify an existing product of a specific standard within KITS. Normally this will be to delete an IT product or to modify the specifications/descriptions of an IT product (including life-cycle dates such as sunset or versioning milestones) to ensure KITS reflects the installed and planned Commonwealth technology base.
Request for an exception/modification/addition to KITS can be made in ServiceNow in the Service Portal. The business case must develop specific justification for the temporary procurement of non-compliant IT products and/or services. The justification must make a strong and compelling business case of why the purchase is in the best interest of the Commonwealth.
The request will be electronically routed for approval by the agency’s highest ranking IT officer (or their designee) and submitted to KITS Coordinator. Designated approval authority for agencies (
Agency Contact listing) is maintained by the Office of lT Services and Delivery. Upon receipt, KITS Coordinator will review and respond to request (in most cases) within five (5) business days.