The Commonwealth Office of Technology partners with Avaya
to offer several IP telephony solutions to agencies of the Commonwealth of
Kentucky. Voice over IP (VoIP) is the
COT standard for our phone system solutions.
This results in a great cost savings and removes the worry of
maintenance fees and expensive repairs.
The VC60 rated service is a one-rate charge to those agencies to cover a
line of service, voicemail, and conference calling ability on the Aura system
as well as guaranteed maintenance and repair.
Along with
traditional copper lines, COT has incorporated SIP trunking over existing data
connections to deliver phone service to the Commonwealth through its
centralized voice platform. Session Initiation
Protocol (SIP) uses IP technology to deliver a very reliable, cost effective,
and flexible method of voice communications.
SIP’s benefits allow COT to offer telephony options to the Commonwealth
without the need for a large, on premise, hardware purchase up front, providing
toll free telephony service for agencies on the Avaya Aura system.