The Commonwealth Office of Technology partners with Avaya
to offer several IP telephony solutions to agencies of the Commonwealth of
Kentucky. Voice over IP(VoIP) is the COT
standard for our phone system solutions.
This results in a great cost savings and removes the worry of
maintenance fees and expensive repairs.
The VC60 rated service is a one rate charge to those agencies to cover a
line of service, voicemail, and conference calling ability on the Aura system
as well as guaranteed maintenance and repair.
Along with traditional copper lines, COT has incorporated
SIP trunking over existing data connections to deliver phone service to the
Commonwealth through its centralized voice platform. Session Initiation Protocol (SIP) uses IP
technology to deliver a very reliable, cost effective, and flexible method of
voice communications. SIP’s benefits
allow COT to offer telephony options to the Commonwealth without the need for a
large, on premise, hardware purchase up front, providing toll free telephony
service for agencies on the Avaya Aura system.
COT provides 911 services
to all telephone sites hosted on its’ Aura VoIP platform. COT also tests sites with landlines to ensure
911 calls are sending correct information to emergency operators. COT takes 911 emergency response very
seriously, and works diligently to ensure continued compliance with all
legislation including Kari’s Law and Ray