Voice Communications

The Commonwealth Office of Technology partners with Avaya to offer several IP telephony solutions to agencies of the Commonwealth of Kentucky.  Voice over IP(VoIP) is the COT standard for our phone system solutions.  This results in a great cost savings and removes the worry of maintenance fees and expensive repairs.  The VC60 rated service is a one rate charge to those agencies to cover a line of service, voicemail, and conference calling ability on the Aura system as well as guaranteed maintenance and repair. 
Along with traditional copper lines, COT has incorporated SIP trunking over existing data connections to deliver phone service to the Commonwealth through its centralized voice platform.  Session Initiation Protocol (SIP) uses IP technology to deliver a very reliable, cost effective, and flexible method of voice communications.  SIP’s benefits allow COT to offer telephony options to the Commonwealth without the need for a large, on premise, hardware purchase up front, providing toll free telephony service for agencies on the Avaya Aura system.

COT provides 911 services to all telephone sites hosted on its’ Aura VoIP platform.  COT also tests sites with landlines to ensure 911 calls are sending correct information to emergency operators.    COT takes 911 emergency response very seriously, and works diligently to ensure continued compliance with all legislation including Kari’s Law and Ray Baum’s Act.


This page was last modified 8/3/2020 5:15 PM