The Office of lT Services and Delivery (OISD) has authoritative purview of all IT Infrastructure within the Executive Branch. Responsibilities include, but are not limited to:
OISD directly oversees the Operations and Monitoring Branch which is responsible for providing 24x7x365 system monitoring of core network infrastructure and enterprise applications to ensure high performance, stability and availability. Branch technicians leverage highly tuned monitoring tools to identify and escalate alerts to the appropriate teams at the first signs of performance degradation. The Branch delivers operational support and problem management for thorough issue resolution. The Team governs floor access for centralized systems located at the Commonwealth Data Center and Alternate Data Center as an added measure of security and accountability. The Branch also offers enhanced application tuning and optimization as well as disaster recovery / business continuity options for agency specific business initiatives.
OISD consists of the following three divisions outlined below.
DIVISION OF NETWORK SERVICES
DIVISION DIRECTOR: Dan Mauer
The Division of Network Services provides effective, efficient, and secure data,
voice, and video infrastructure for the Commonwealth's Executive Branch.
KENTUCKY EMERGENCY WARNING SYSTEM (KEWS) BRANCH
Branch Manager: Lucien Morris
The KEWS Branch is a statewide coordinated and integrated public safety communications network with high speed, high capacity delivery of voice, data, and video transmissions to the Commonwealth's First Responders. This system allows us to serve our citizens with advanced applications and future technologies such as Next Generation E911, Situational Awareness, Command and Control, Mobile Data Network, video surveillance monitoring, Amber and Golden alert services, E-health services, and weather alerts and information.
The Network Endpoint Management Branch is responsible for over 3,000 inter connected sites across the state including state agencies, libraries, local government, health departments and one hundred and seventy-four (174) school districts with over 1,243 schools. They also provide routing/switching services for the Commonwealth's three (3) security zones: the Extranet / Internet, Enterprise DMZ / E-Gov Zone and Intranet, and manages analog, digital and Voice over IP (VoIP) phone systems, remote Ethernet switches and routers for all branches of state government.
NETWORK AND FACILITIES ENGINEERING BRANCH
Branch Manager: Brad Mann, Acting
The Network & Facilities Engineering Branch provides voice, data, video, infrastructure design and communications infrastructure pricing information to requesting agencies. Additionally, this Branch oversees the management and coordination of facilities housing Commonwealth computing assets, data, personnel and other supporting resources. Additionally this Branch works closely with the Department for Facilities and Support Services mechanical and engineering staff as well as contracted engineering firms to coordinate facility upgrades to the Commonwealth Data Center and other state owned, COT occupied facilities. Coordination of heating ventilation and air conditioning (HVAC), electrical systems, enterprise uninterruptable power systems (UPS) upgrades and scheduled maintenance windows with COT management and our customer agencies.
NETWORK OPERATIONS BRANCH
Branch Manager: Andy Van Meter
The Network Operations Branch is responsible for the configuration, implementation, and support of the Commonwealth's core network infrastructure, which provides high speed, reliable network connectivity for agencies statewide to support voice, data and video communications. In addition to maintaining a scalable network environment that will meet current and future connectivity requirements, the Network Operations Branch also provides security and firewall services to protect the state's network and data assets, manages the Metropolitan Area Network (MAN), video conferencing services, as well as the Commonwealth's Internet connection. They manage the Commonwealth's connections to the Kentucky Department of Education (KDE) and the Kentucky Post-Secondary Education Network (KPEN) and performs 24x7 network monitoring and statistical reporting. The Network team is the foundation for all communications services, as it provides redundant connections for the COT Server Farm, MAN, Wide Area Network (WAN), and Internet. The configuration provides a fully redundant core split geographically between two (2) sites: the Commonwealth Data Center (CDC) and the Alternate Data Center (ADC).
DIVISION OF FIELD SERVICES
DIVISION DIRECTOR: Vacant
ASSISTANT DIRECTOR: Brian Hiles
The Division of Field Services provides statewide support to end users of desktop, laptop and workstation computers, as well as field level support for other support areas of the Office of the Commonwealth CIO. This Division consists of 5 branches, all of which are outlined below.
ENETERPRISE FIELD SERVICES BRANCH
Branch Manager: Aric Porter
The Enterprise Field Services Branch is responsible for enterprise managed operating environments. Management is performed through global utilities such as Active Directory Group Policy Objects (GPOs), client management suites and remote tools that ensure enterprise platform consistency and elimination of undue security risks. The Enterprise Field Services Branch also performs data migrations, large-scale software packaging/deployments, application virtualization, file system permissions, data restores and large-scale computer deployments/refreshes.
The following four on-site Branches are broken down by remote support geography to ensure support avenues are in place throughout the Commonwealth.
FIELD SERVICES - EAST BRANCH
Branch Manager: Brian V. Smith
The Field Services East Branch is divided into two districts, which supports the counties as listed:
District 1 Counties: Anderson, Bourbon, Boyle, Clark, Estill, Fayette, Garrard, Harrison, Jessamine, Lincoln, Madison, Mercer, Montgomery, Powell, Scott, Woodford.
District 2 Counties: Bath, Boyd, Bracken, Carter, Elliott, Fleming, Floyd, Greenup, Johnson, Lawrence, Lewis, Magoffin, Martin, Mason, Menifee, Morgan, Nicholas, Robertson, Rowan.Bath, Boyd, Bracken, Carter, Elliott, Fleming, Floyd, Greenup, Johnson, Lawrence, Lewis, Magoffin, Martin, Mason, Menifee, Morgan, Nicholas, Robertson, Rowan.
FIELD SERVICES - NORTH BRANCH
Branch Manager: Chrissy Gibson
The Field Services North Branch is divided into two districts, which supports the counties as listed:
District 1 Counties: Boone, Campbell, Gallatin, Grant, Kenton, Pendleton.
District 2 Counties: Bullitt, Carroll, Henry, Jefferson, Oldham, Owen, Shelby, Spencer, Trimble.
FIELD SERVICES - SOUTH BRANCH
Branch Manager: Jo Woods
The Field Services South Branch is divided into four districts, which supports the counties as listed:
District 1 Counties: Allen, Barren, Butler, Edmonson, Logan, Metcalfe, Monroe, Simpson, Warren.
District 2 Counties: Adair, Casey, Clinton, Cumberland, McCreary, Pulaski, Russell, Wayne.
District 3 Counties: Bell, Clay, Harlan, Jackson, Knox, Laurel, Rockcastle, Whitley.
District 4 Counties: Breathitt, Knott, Lee, Leslie, Owsley, Perry, Pike, Wolfe.
The Field Services West Branch is divided into two districts, which supports the counties as listed:
District 1 Counties: Ballard, Calloway, Carlisle, Fulton, Graves, Hickman, Livingston, Lyon, Marshall, McCracken, Trigg.
District 2 Counties: Caldwell, Christian, Crittenden, Daviess, Hancock, Henderson, Hopkins, McLean, Muhlenberg, Ohio, Todd, Union, Webster.
DIVISION OF PLATFORM SERVICES
The Division of Platform Services is responsible for Enterprise Storage, Mainframe (z/OS), Windows, UNIX, Linux, And Virtual Server operating system and hardware support.
DATA ADMINISTRATION BRANCH (DAB)
Branch Manager: Namrata Ramakrishna
The Database Administration Branch provides database management for mainframe and distributed systems databases running on physical and virtual server platforms. Services provided by the Database Administration Branch include all aspects of database management including designing and maintaining the databases with an Enterprise focus. COT Database Administrators support a variety of distributed and mainframe platforms: DB2/LUW, Oracle and Microsoft SQL Server, DB2 and IMS.
PRODUCTION SERVICES BRANCH
Branch Manager: Revel Lewis
The Production Services Branch provides technical support for production mainframe batch processing for Executive Branch Cabinets and other participating agencies. Support responsibilities include IBM zJOS operating system application installations, system-support-software, performance monitoring/alerting, printing, production batch job submission and monitoring and online transactions support for zJOS platform. Automation of production batch processing is accomplished via the Computer Associates (CA) "Scheduler" software utility. This CA tool automates production job streams by eliminating the need for manual intervention to the job control language (JCL). It also allows automation of changes to date and dataset-name parameters, thereby easing job submission. The Branch also provides printing and distribution services for high-print-volume jobs emanating from both the zJOS and open-systems environments.
The Storage Services Branch supports all aspects of COT enterprise disk storage. Support includes installation, management, monitoring, performance tuning, and troubleshooting/problem resolution, creates and provides units of disk space that are configured to offer the performance characteristics that are appropriate for the designated use, and manages the COT enterprise backup solution that includes a highly redundant Virtual Tape Library (VTL) and includes offsite tape storage.
Branch Manager: Dan Atkins
The UNIX/Linux/Z Branch supports the UNIX and Linux operating system platforms. Support includes hardware and software installation, system and security configuration, upgrades/patch maintenance, and performance monitoring/alerting. This team is also responsible for the IBM z/OS operating system and system support-software. Activities include operational and production control functions, basic database management, job scheduling, load balancing, capacity management, application installation, system configuration, upgrades/patch maintenance, intrusion prevention/detection, performance monitoring/alerting, change control, weekly backups and disaster recovery (hardware, and data back to the latest weekly backup) protection.
The Wintel Branch provides support for Windows Servers and Virtual Server platforms. Services provided include upgrades to the operating systems (Windows, Linux, and hypervisor), hardware management, installation of necessary patches and hot fixes, and performance tuning and monitoring.