About the Office of IT Architecture and Governance (OIAG)

The Office of IT Architecture and Governance (OIAG) provides the governance and guidance necessary to ensure that a cohesive IT strategy, and the enabling technologies, are designed and deployed. This oversight is essential to achieving service quality and reducing the costs of software deployment, development, licensing and infrastructure.

KWelchWebPicsm.jpgKari Welch
Executive Director
The OIAG provides application and software development, maintenance, and support across multiple platforms. OIAG strives to continually improve services offered to the Commonwealth with shared Enterprise IT applications and solutions, providing innovative, efficient, and cost-effective application solutions, services, and operations.  The OIAG also leverages standard application development practices to guarantee on-time and on-budget delivery of both standard, commercial-off-the-shelf and custom-built software packages, promoting cross-platform integration.  The OIAG also   provides oversight of mainframe computing for multiple agencies, both in terms of support for the systems present state, and definition and implementation of the future environment.
 
 
 

 

 

 

 

 

 
 
 



DIVISION OF AGENCY APPLICATION DEVELOPMENT

 
DIVISION DIRECTOR:
 

The Division of Applications has extensive expertise in the development, implementation and management of business applications. This Division provides application services for our executive branch colleagues. These services include design services, operational control services, data standards, analysis, sharing, and governance processes, testing services, and post-production services. Service offerings use proven methodology with Industry Best Practices and Information Technology Standards. Technical capabilities include: Web site design, data modeling and database development, e-commerce solutions and content management systems. Toolset expertise includes: Java, .NET, COBOL, Telon, Rational, Mercury, AccVerify, Weblnspect, Federated Server, Information Analyzer, QualityStage, DataStage, Erwin and Master Data Management.
 
  
 

The Division of Agency Application Development consists of four branches:

 
  
 

EDUCATION AND WORKFORCE SYSTEMS BRANCH
Branch Manager: Rebecca Poling

 

 
The Education & Workforce Systems Branch is responsible for project management, analysis, and application development support for the legacy applications within the Education and Workforce Development Cabinet's Unemployment Insurance Program. This support includes Business Registrations, Wage Records, Unemployment Insurance Claims and Benefits, Appeals, Tax Rates, and Interstate Benefits Claims.
 
 
 
  
 

GENERAL GOVERNMENT SERVICES BRANCH
Branch Manager: Nasim Moula

  

 

The General Government Systems Branch is responsible for project management, analysis, and application development support for over 50+ agencies within the Commonwealth. The agencies/customers include the Governor's Office, Boards & Commissions, Attorney General, Legislative Research Commission, Charitable Gaming Commission, and Legislative Ethics.

 
  
 
FINANCE CABINET SYSTEMS BRANCH
Branch Manager: Ray Wilmoth 
 
 

The Finance Cabinet Systems Branch is responsible for project management, analysis, and application development support for legacy applications for the Kentucky Department of Revenue. This support includes Individual Income Tax, Corporation Income and License Tax, Intangible and Tangible Property Tax, Omitted Property Tax, Delinquent Property Tax, Sales and Use Tax, Telecommunications Tax, Utilities School Tax, Withholding Tax, Streamlined Sales Tax, Enterprise Collections, Kentucky Debt Assignment, Federal Vendor Offset, Modernized Front End, Revenue Journal Voucher,  Sheriff’s Auto Collection, Accounts Receivable, Application Activity System, Business Tax Refund, Compliance and Receivable, Computer Assisted Collection System for Government, and Cross Reference Index System.  
  

 

KYTC SYSTEMS BRANCH
Branch Manager:  Keith Woodside

  

 

The Kentucky Transportation Systems Branch is responsible for project management, analysis, and application development support for legacy applications for the Transportation Cabinet. This support includes Driver's License, Vehicle & Boat Registrations, Mandatory Insurance, Point of Sale, Driver History Records, Motor Carriers and Graduated Driver's License.

 

DIVISION OF ENTERPRISE GOVERNANCE

 
DIVISION DIRECTOR:   Kristi Kays
 
 
The Division of Enterprise Governance is responsible for coordinating enterprise IT governance activities; provide support to the Chief Information Officer (CIO) by facilitating the Technology Advisory Council (TAC) and developing enterprise policies and process documentation for COT personnel and enterprise agencies. Provides status reports to
the Capital Projects and Bond Oversight Committee on IT systems not yet completed which received line item authorization by the Kentucky General Assembly. The status of these projects is reported at the regular quarterly meetings in January, April, July and October. 
 
 
 
The Division consists of three Branches:
 
 
 
 
 
ARCHITECTURE AND STANDARDS BRANCH
Branch Manager: 
 
  
 
This Branch supports the Chief Information Officer (CIO) by developing enterprise policies and process documentation for COT personnel and enterprise agencies. Assists with research, developing strategies, and policies to support the effective application of information technology within state government as a means to reduce costs, increase employee productivity, and improve state services to the citizens of the Commonwealth.
 
Servers as the CIO’s custodian of technology policies, collaborates with the appropriate subject matter experts, legal and IT security contact to draft policies as needed.
 
  
 
DATA SERVICES AND  BUSINESS INTELLIGENCE
Branch Manager:  Eric Cox
 
 
 
This branch is responsible for development of services which enhance the quality, efficiencies and effectiveness of data within Commonwealth.  Specifically, the activities include data profiling, data integration, data hygiene/quality, enterprise data web services, as well as managing the Commonwealth’s Enterprise Business Intelligence (EBI) initiative.
 
 
 
  
 

CHANGE MANAGEMENT BRANCH

 
Branch Manager: 
 
 
 
Change Management Branch ensures that standardized methods and procedures are developed, maintained, implemented and communicated for efficient and prompt handling of changes to the IT environment in order to minimize the risk and potential impact of services due to proposed changes.
 
 
 
COT utilizes a centralized enterprise-level change management process to ensure that standardized methods and procedures are used for efficient handling of changes in order to minimize the impact of change-related incidents upon IT service quality and delivery. This branch has central ownership and responsibility for change management throughout COT.
 
 
 

DIVISION OF SUPPORT SERVICES

 
DIVISION DIRECTOR: Bill Kidd

The Division of Support Services is responsible for the administrative activities necessary to provision, support and sustain the delivery of IT services to the user community.
 
 
 
 
 

ASSET MANAGEMENT BRANCH
Branch Manager:  Tara Mefford

 
 The Asset Management Branch tracks IT hardware and software  assets throughout their service lifecycle. The Branch is responsible for receiving equipment into inventory, insuring it against damages and loss, tracking its geographic location and custodianship, and ultimately disposing of it when it reaches end-of-life. Similarly, the Branch's Software Asset Managers work to ensure the appropriate use of the Commonwealth's software assets, tracking all purchases, reviewing maintenance agreements and overseeing Enterprise License Agreements.
 
  
 
 
 
 
 
COMMONWEALTH SERVICE DESK: 
 
Branch Manager (Acting): Don Allen
 

 
The Commonwealth Service Desk Branch is the first point of contact for all users of the Commonwealth's IT infrastructure services. The Branch is staffed with ITIL trained and Helpdesk International (HDI) Certified Service Desk Analysts, who assist with services such as e-mail, local and wide area network connectivity, servers (Windows, UNIX, and mainframe) and related applications. All requests for support and for establishing new services are tracked and monitored using pre­ defined processes and procedures, in order to facilitate a timely and predictable response. Help with any COT-provided services is available from the CSD by phone, email or COT' s online self-service web portal.
 
 
 
  
 
 
 
BUSINESS RELATIONSHIP MANAGEMENT BRANCH
 
The Business Relationship Management Branch is responsible for managing and maintaining the quality of IT services delivered to customers by serving as a liaison between COT and the agencies. The branch seeks to improve the quality of service by monitoring current metrics, negotiating with customers, facilitating service improvement plans, planning for service growth and new technologies, and reviewing the cost of services with customers.
 
 
 
 
 
 
 

DIVISION OF ENTERPRISE PORTFOLIOS

 
DIVISION ASSISTANT DIRECTOR:

The Division of Enterprise Portfolios is designed to provide oversight, expertise, guidance and approval authority pertaining to the deployment and operations of  computer application software deemed to be enterprise platforms. At present, some of these centers of expertise have  already begun  to evolve around  specific applications  (i.e. e-Mars for financials, KHRIS for personnel functions, etc.). The majority of these functional areas have not been managed at the enterprise level historically and, as such, no standard platform(s) has emerged. The various Branches within this Division are designated to provide organizational structure as building blocks for new centers of expertise at the enterprise  level.
  
 
 
 
COMMERCIAL SERVICES BRANCH
Branch Manager: 

 
The Commercial Services Branch handles a variety of enterprise services that are used by the Executive Branch and other units of government by providing email, instant messaging, video conferencing, and content management through Microsoft’s Office 365.  Additionally, the Commercial Services Branch provides message encryption, multifactor authentication, anti-virus and anti-spam protection for the email system. This team maintains SMTP relays and provides solutions for email marketing and email campaigns.  The Branch also manages commercial off-the-shelf software (COTS) applications, maintaining applications and troubleshooting issues.  The branch is also responsible for supporting enterprise wide middleware tools and data integration tools such as IBM WebSphere (MQ, MB, Data Power), IBM InfoSphere (MDM, MDS, MCI), and MOVEit
 
 
 
GEOGRAPHIC INFORMATION SYSTEMS BRANCH
Branch Manager:  Kent Anness

The primary responsibilities of the Geographic Information Systems Branch consist of maintenance of the enterprise Geographic Information Systems (GIS) services, on-going support of the Kentucky Geography Network, and oversight of the "KY From Above Program". This Branch collaborates with geospatial publishers to provide a wealth of GIS-related information, including downloadable data sets, web mapping services and map products. These valuable resources support education and training, research, and policy formulation. This Branch promotes GIS discussions through their "KYGIS listserv" membership of over 300 participants, giving members a platform to voice their concerns, present new information or share project updates.

  
COLLABORATION AND DOCUMENT MANAGEMENT BRANCH
Branch Manager:  Katherine Estes

The Collaboration and Document Management Branch is responsible for defining, selecting, and implementing enterprise collaboration and document management solutions across the Commonwealth.  Enterprise content management systems are the market area for this branch, which is an essential component of every agency’s operation within the Commonwealth. The branch supports agency initiatives to digitize paper records in the Commonwealth’s Enterprise Content Management (ECM) system, oversee migration of documents and processes from legacy systems into the Commonwealth’s ECM, and provides configuration and development services for ingestion and retrieval of electronic files.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 



 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
This page was last modified 10/2/2020 10:08 AM

Contact Information:

Kari Welch
Executive Director
Office of IT Architecture and 
Governance
500 Mero Street
Frankfort, KY 40601
(502) 782-2472


OIAG Services:

Application Development 
Application Modernization 
Application Support Services 
Address Validation Services 
Business Intelligence 
Commercial Off-the-Shelf (COTS) Software Administration 
Content\Document Management 
Data Migration and Transformation 
Data Quality 
Data Warehousing 
FTP\SFTP Services 
Geocoding Services 
Geographic Information Systems (GIS) 
Geospatial Analysis 
Mainframe Development and Enhancement  
Mainframe Support 
Microsoft O365 Messaging and Collaboration 
24/7 Production Support 
Reporting and Dashboarding 
SharePoint Development and Support 
Web Services 
Web Mapping Services and Applications