• Reorganization of the Finance and Administration Cabinet

    ​Governor Bevin's Executive Order 2017-0889 "Relating to the Reorganization of the Finance and Administration Cabinet" directs the Commonwealth Office of Technology to adopt a centralized information
    technology model in an effort to provide services in a more efficient manner
    and to promote information sharing and assist agencies in focusing on their mission rather than their operational issues.

    To access ITSM Self Service, Click here

  • Be Aware - Phishing Attempt!

    Some emails being distributed to users of the Commonwealth’s email service are NOT AUTHENTIC. Messages with the subject line “Your mailbox is full” or "IT help desk" or "KY (agency) Staff Email Notification" are phishing attempts.
    Do not open the message or click on the link contained within. Instead, delete it from your Inbox and Deleted Items.
    COT is working to mitigate the risk to the email system and to block the link; however, this will not prevent users from receiving the message. Never respond to any email with personal information including state account credentials.
    Commonwealth Service Desk

  • AD SelfService Plus

    Putting YOU in charge!

    Getting locked out of your Windows account may not happen often, but it can happen when you least expect it. Be prepared by registering for ADSelfService Plus, a new feature that puts YOU in charge of your Windows password. With ADSelfService Plus, you can unlock your account without calling the Commonwealth Service Desk for assistance. You can also change or reset your Windows password any time you wish - day or night!

    Learn more about AD SelfService Plus!

  • ITSM Self-Service Portal- September 1, 2016!!!

    ​COT launched the ITSM Self-Service Portal on September 1, 2016!  Customers in consolidated agencies are now able to report issues and track the status of existing tickets from our interactive, user-friendly website.  To view a short video on how to use the ITSM Self-Service, click here.

    To Learn More About Customer Service . . .

  • Employee of the Month Recognition

    ​Congratulations to the Employees for May 2018 and June 2018!! 
    May 2018: Steven Moss has been a member of the ISB team that supports the CDC and the ADC. Steven has been the driving force for the installation of the required electrical circuits and the preparation of the data center for the new VBlock equipment. 
    June 2018: Michael Malicoat is the face of Field Services to the customers in the Executive Branch located at far reaches of Western KY.  Michael performs day to day desktop analysis, troubleshooting and diagnostics of multi-site networks and desktop endpoint devices in a 10 county area.  He works with customers to facilitate computing solutions to meet their business needs. Congratulations to Steven and Michael!  Thank you for your service to our customers and to COT!

     
    To view COT's Vision and Mission, Click Here
JUL4

Independence Day (Wednesday) - STATE HOLIDAY/State Offices Closed

12:00 AM - 11:59 PM