• ServiceNow - Go Live!!

    ​COT has launched a new ITSM Self-Service portal called ServiceNow.  ServiceNow allows customers to view service alerts, report issues and check ticket statuses.  Click Here to access the portal!  

    ServiceNow training videos have been provided on the     Commonwealth Service Desk webpage, under the Self Service heading, to assist you in utilizing the new portal.

    To learn more about Customer Service and Self Service . . . .

  • COT Memo on Video Conferencing

    COT offers technical guidance and information to assist your agency in complying with Meeting Protocols for Novel Coronavirus (COVID-19).  On-line meeting software is a platform of web-based intuitive products and COT has a few recommendations to help you select what will fit your conferencing needs.

    For further details on Video Conferencing, click here . . .

  • AD SelfService Plus

    Putting YOU in charge!

    Getting locked out of your Windows account may not happen often, but it can happen when you least expect it. Be prepared by registering for ADSelfService Plus, a new feature that puts YOU in charge of your Windows password. With ADSelfService Plus, you can unlock your account without calling the Commonwealth Service Desk for assistance. You can also change or reset your Windows password any time you wish - day or night!

    Learn more about AD SelfService Plus!

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SEP7

Labor Day - State Holiday

8:00 AM - 6:00 PM