• ServiceNow - Go Live!!

    COT has launched a new ITSM Self-Service portal called ServiceNow.  ServiceNow allows customers to view service alerts, report issues and check ticket statuses.  Click Here to access the portal!  

    ServiceNow training videos have been provided on the
    Commonwealth Service Desk webpage, under the Self Service heading, to assist you in utilizing the new portal.

  • Commonwealth Password Reset

    Putting YOU in charge!

    Commonwealth Password Reset can get you back in your locked Windows account quickly and easily without assistance from a Commonwealth Service Desk technician. Our agency has setup Commonwealth Password Reset powered by Azure AD. Azure AD SSPR leverages a shared registrations experience with Azure/Office 365 multi-factor authentication (MFA). This will follow the same MFA process you are already familiar with. With Commonwealth Password Reset, you can unlock your account or reset your password without calling the Commonwealth Service Desk for assistance. ​


  • COT Memo on Video Conferencing

    COT offers technical guidance and information to assist your agency in complying with Meeting Protocols for Novel Coronavirus (COVID-19).  On-line meeting software is a platform of web-based intuitive products and COT has a few recommendations to help you select what will fit your conferencing needs.

  • Introducing Security Watch

    The Commonwealth Office of Technology is launching Security Watch. Through Security Watch, state government staff can submit cybersecurity suggestions.  The email address for your input is COTSecurityWatch@ky.gov. 

  • COT Employee of the Month

    ​Know of a COT team member that has gone above and beyond in the area of teamwork, business accomplishments, or customer service?  Nominate an individual or team deserving of this stellar recognition by completing our COT Employee of the Month nomination form.​