• COT Memo on Video Conferencing

    COT offers technical guidance and information to assist your agency in complying with Meeting Protocols for Novel Coronavirus (COVID-19).  On-line meeting software is a platform of web-based intuitive products and COT has a few recommendations to help you select what will fit your conferencing needs.

    For further details on Video Conferencing, click here . . .

  • Microsoft Teams

    ​Microsoft Teams is a collaboration platform designed to provide a unified workspace for teams to work together. MS Teams integrates with other Microsoft services and offers multiple chat rooms or channel options to help keep team chats easy to follow, organized and efficient.

    Click here for more information on Microsoft Teams . . .

  • Multi-Factor Authentication (MFA)

    ​The Commonwealth Office of Technology  is enhancing security by enabling Multi-Factor Authentication (MFA) on external access to Office 365 resources. This enhanced protection will apply  to all Office 365 components, including Email, SharePoint, and One Drive.  An MFA Set-up User Guide is on the site page to assist you with this new security measure.



     

    Click here for more info . .

  • AD SelfService Plus

    Putting YOU in charge!

    Getting locked out of your Windows account may not happen often, but it can happen when you least expect it. Be prepared by registering for ADSelfService Plus, a new feature that puts YOU in charge of your Windows password. With ADSelfService Plus, you can unlock your account without calling the Commonwealth Service Desk for assistance. You can also change or reset your Windows password any time you wish - day or night!

    Learn more about AD SelfService Plus!

  • ITSM Self-Service Portal

    ​COT launched the ITSM Self-Service Portal to allow customers in consolidated agencies the ability to report issues and track the status of existing tickets from our interactive, user-friendly website.  To view a short video on how to use the ITSM Self-Service, click here.

    To Learn More About Customer Service . . .

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