• AD SelfService Plus

    Putting YOU in charge!

    Getting locked out of your Windows account may not happen often, but it can happen when you least expect it. Be prepared by registering for ADSelfService Plus, a new feature that puts YOU in charge of your Windows password. With ADSelfService Plus, you can unlock your account without calling the Commonwealth Service Desk for assistance. You can also change or reset your Windows password any time you wish - day or night!

    Learn more about AD SelfService Plus!

  • Be Aware - Phishing Attempt!

    Some emails being distributed to users of the Commonwealth’s email service are NOT AUTHENTIC. Messages with the subject line “Your mailbox is full” or "IT help desk 2015" or "KY (agency) Staff Email Notification" are phishing attempts.
    Do not open the message or click on the link contained within. Instead, delete it from your Inbox and Deleted Items.
    COT is working to mitigate the risk to the email system and to block the link; however, this will not prevent users from receiving the message. Never respond to any email with personal information including state account credentials.
    Commonwealth Service Desk

  • ITSM Self-Service Portal- September 1, 2016!!!

    ​COT launched the ITSM Self-Service Portal on September 1, 2016!  Customers in consolidated agencies are now able to report issues and track the status of existing tickets from our interactive, user-friendly website.  To view a short video on how to use the ITSM Self-Service, click here.

    To Learn More About Customer Service . . .

  • COT Services

    COT offers a variety of services and works hard to support the special needs of our customers. If you have questions about how to request a service or procure an IT item, please take a look through our Frequently Asked Questions.
     
    View updated information about services provided by the Office of Application Development.
    Review FAQs about COT Services

  • Metrics

    The Commonwealth Office of Technology is committed to bringing value and innovation to Kentucky through technology and services. Utilizing the Balanced Scorecard methodology and other significant measures, COT reviews a number of metrics to ensure we are providing a quality customer experience. These metrics provide us, and our customers, with a scorecard of our performance.
    Learn more about Metrics
SEP4

Labor Day - STATE HOLIDAY

12:00 AM - 11:59 PM