Contact A Business Relationship Manager

The Commonwealth Office of Technology (COT) is committed to providing quality customer service. To this end, communication between COT and agencies is essential. Business Relationship Managers (BRMs) are available to assist agencies in using technology to achieve business goals. With communication as their primary focus, BRMs both promote COT services and serve as agency advocates.
 
As customer advocates, they understand the functions and responsibilities of their customer agencies and work to increase our employees' knowledge of each agencies' needs. Having extensive COT knowledge, they assist agencies in understanding how to meet business needs by leveraging relevant COT services and are empowered to facilitate issue resolutions. BRMs will also reach out to foster future partnerships with potential customers.
 
This partnership provides COT valuable business insight that promotes a better understanding of our customers' current and future needs.

Goals

Foster communications, collaboration and customer relations with existing and potential customers.  Educate COT employees on the agencies' functions, responsibilities and future plans.  Promote awareness of Commonwealth IT architectural standards and practices.  Market COT service offerings, including sharing information on existing statewide contracts.

Customer Benefits

Agency focused communications regarding COT services, capabilities, and issue resolutions.  Simplified interaction with COT and issue escalation.  Influence on future IT Enterprise Architecture and service offerings.

COT Benefits

Enhanced understanding and support of customer agencies, with increased customer satisfaction.  Earlier, streamlined involvement in agency IT initiatives.  Increased agency awareness of Enterprise Architecture, standards, and policies.

Business Relationship Manager (BRM)

CABINET/AGENCY
BRM
E-MAIL
TELEPHONE
 
 
 
 
BOARDS & COMMISSIONS
 
 
 
 
 
 
CABINET FOR ECONOMIC DEVELOPMENT
Jen Dales
502-382-8682
 
 
 
 
CABINET FOR HEALTH & FAMILY SERVICES
Katie Cowherd
502-564-0105
 
 
 
 
CIRCUIT CLERK
Greg Thomas
502-782-8762
 
 
 
 
COUNCIL ON POSTSECONDARY EDUCATION
Sally Thornsberry
502-564-3022
 
 
 
 
COUNTY CLERK
Greg Thomas
502-782-8762​
 
 
 
 
DEPT. OF AGRICULTURE
Sally Thornsberry
502-564-3022
 
 
 
 
DEPT. OF CORRECTIONS
Greg Thomas
502-782-8762
 
 
 
 
DEPT. OF CRIMINAL JUSTICE TRAINING
Greg Thomas
502-782-8762
 
 
 
 
DEPT. OF EDUCATION
Sally Thornsberry
502-564-3022
 
 
 
 
DEPT. OF JUVENILE JUSTICE
Greg Thomas
502-782-8762
 
 
 
 
DEPT. OF MILITARY AFFAIRS
Jen Dales
502-382-8682
 
 
 
 
DEPT. OF PUBLIC ADVOCACY
Greg Thomas
502-782-8762
 
 
 
 
DEPT. OF REVENUE
Erica Russell
502-782-2492
 
 
 
 
DEPT. OF VETERANS AFFAIRS
Jen Dales
502-382-8682
 
 
 
 
EDU. & WKFCE DEVELOPMENT CABINET
Sally Thornsberry
502-564-3022
 
 
 
 
ENERGY & ENVIRONMENT CABINET
Sally Thornsberry
502-564-3022
 
 
 
 
FINANCE & ADMINISTRATION CABINET
Erica Russell
502-782-2492
 
 
 
 
GOVERNOR'S OFFICE
Jen Dales
502-382-8682
 
 
 
 
HOMELAND SECURITY
Todd Puckett
502-782-5362
 
 
 
 
JUSTICE & PUBLIC SAFETY CABINET
Greg Thomas
502-782-8762
 
 
 
 
KENTUCKY STATE POLICE
Greg Thomas
502-782-8762
 
 
 
 
LABOR CABINET
Greg Thomas
502-782-8762
 
 
 
 
LEGISLATIVE RESEARCH COMMISSION
Jen Dales
502-382-8682
 
 
 
 
LOCAL GOVERNMENT
Sally Thornsberry
502-564-3022
 
 
 
 
OFFICE OF THE ATTORNEY GENERAL
Jen Dales
502-382-8682
 
 
 
 
OFFICE OF THE SECRETARY OF STATE
Greg Thomas
502-782-8762
 
 
 
 
OFFICE OF THE STATE BUDGET DIRECTOR
Jen Dales
502-382-8682
 
 
 
 
PERSONNEL CABINET
Erica Russell
502-782-2492
 
 
 
 
PUBLIC PROTECTION CABINET
Jen Dales
502-382-8682
 
 
 
 
PUBLIC SERVICE COMMISSION
Jen Dales
502-382-8682
 
 
 
 
PVA
Erica Russell
502-782-2492​
 
 
 
 
STATE BOARD OF ELECTIONS
Greg Thomas
502-782-8762
 
 
 
 
STATE TREASURY
Jen Dales
502-382-8682
 
 
 
 
TOURISM, ARTS & HERITAGE CABINET
 
 
 
 
 
 
 
   - Art's Council
Sally Thornsberry
502-564-3022
 
 
 
 
   - Creative Services
Greg Thomas
502-782-8762
 
 
 
 
   - Fish & Wildlife
Jen Dales
502-382-8682
 
 
 
 
   - Frankfort Convention Center​
Greg Thomas
502-782-8762
 
 
 
 
   - Heritage Council​
Jen Dales
502-382-8682
 
 
 
 
   - Historical Society​
Jen Dales
502-382-8682
 
 
 
 
   - History Museum
Jen Dales
502-382-8682
 
 
 
 
   - Horse Park
Greg Thomas
502-782-8762
 
 
 
 
   - Ky Venues
Greg Thomas
502-782-8762
 
 
 
 
   - Ky Artisan Center At Berea
Jen Dales
502-382-8682
 
 
 
 
   - Office of the Secretary
Greg Thomas
502-782-8762
 
 
 
 
   - Parks
Todd Puckett
502-782-5362
 
 
 
 
   - Travel
Greg Thomas
502-782-8762
 
 
 
 
TRANSPORTATION CABINET
Todd Puckett
502-782-5362

 

 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This page was last modified 1/31/2018 3:28 PM
 

Agency Contacts:

Agency approval is required when requesting COT Services. The
Agency Contact Listing
provides authorized Human Resource, IT Services, Compliance, and Security Contacts for each agency.