1. After the user downloads and installs the Outlook App,
configures the app for ky.gov email and MFA successfully, the native mail app
will stop working
2. The user will encounter a notification message asking for the password for Exchange
3. This notification is coming from the settings of the native mail app
4. Refer to the tab to the right “How do I save Android contacts to Outlook contacts?”
5. After the contacts have been saved, continue
6. Tap <Settings>
7. Tap <Cloud and Accounts>
8. Tap <Accounts>
9. Tap on your ky.gov email account
10. Tap <Remove Account> button