What do I do if I login to remote email or through my mobile device and request a multi-factor token but it does not get sent to the phone number that I registered?

Immediately contact the Commonwealth Service Desk to report the issue (contact info below).
 Monday - Friday
6:30am - 6:00pm
Saturday 7:30am - 1:00pm
(Eastern Time Zone) 
The Service Desk offers comprehensive
support services during these hours.
Emergency Support is available from COT 24 hours a day,
365 days a year by calling:

(502) 564-7576 
or toll-free (800) 372-7434

Also, feel free to email  theService Desk 
at the 
address below:


This page was last modified 2/6/2019 12:15 PM
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