From an Internet browser, visit the MyAccount Portal
Select "Unlock Account."
On the "Unlock Your Account" screen, you will need to type in your Windows Active Directory user name, then choose the domain from the drop-down list.
Type the green CAPTCHA security code and select "Continue."
You will be require to answer the three security questions you answered when you registered. Type the answers and select "Continue." Answers are not case sensitive.
Notice the timer in the upper right corner. You have 5 minutes from the time this page loads to complete this step. If the timer expires, the page will change and let you know to try again.
You won’t be able to reset your password or unlock your account using the ADSelfService Plus if you have forgotten the answers to your questions. You will need to contact the Commonwealth Service Desk for assistance.
You can, however, reset the answers to your questions at any time if you still have a valid password.
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Once the questions are answered correctly, select "Continue." You will proceed to an "Unlock Account" screen.
Select the "Unlock Account" button to complete the unlock process.
If you forgot the answers to the questions, or if those you provided are rejected, please contact the Commonwealth Service Desk and ask for a password reset.
If you try to unlock your account when it is not currently locked, you will receive the error shown below, letting you know that you do not need to unlock your account:
This page was last modified
12/23/2014 10:34 AM