Follow these instructions to reset your password:
From an Internet browser, log in to the ADSelfService Portal (https://myaccount.ky.gov).
Select "Reset Password" option.
On the "Reset Your Password" page, you will need to type in your Windows AD username, and then choose the domain from the drop-down list.
Type the green CAPTCHA security code and select "Continue."
You will be asked to answer the security questions you provided when you registered. Type the answers and select "Continue." Answers are not case sensitive.
Notice the timer in the upper right corner of the box.
You have 5 minutes from the time this page loads to complete this step. If the timer expires, the https://myaccount.ky.gov home page will load and you will need to restart the process.
If you forgot the answers or if those you provided are rejected, please contact the Commonwealth Service Desk and ask for a password reset.
Once the questions are answered correctly, you will proceed to a password reset screen.