Commonwealth Office of Technology

• Services
  • Application Development
  • Data Center & Hosting
  • GIS
  • Networking
  • Project Management
  • Security
  • Telecommunications
• Support
  • Alerts & Notifications
  • Change Management
  • Commonwealth Service Desk
  • Forms
  • Report a Problem
  • Training Resources
• Policies & Standards
  • Architecture & Standards
  • Enterprise Policies
  • Enterprise Project Mgmt Office
  • Governance
  • Security Resources
  • Strategic Planning
• IT Community
  • Techlines eNewsletter
  • Awards & Recognitions
  • Calendar of Events
  • Capital Projects (IT)
  • Events
  • Project Spotlight

Report a Problem

Commonwealth Service Desk

The Commonwealth Service Desk business hours are:
Monday - Friday from 7:00 AM – 5:30 PM
Saturday from 7:30 AM – 1:00 PM

IT customers may contact the Commonwealth Service Desk to request service or support via the following methods:

• 24x7 Phone support: 502-564-7576.
• Toll free support number: 800-372-7434.
• E-mails are processed only during business hours listed above. Those submitted after hours will be processed the following business day. (Call 564-7576 for after-hour priority needs.)

Opening Tickets Via E-mail

To open a ticket for requests or incidents via e-mail:
ServiceCorrespondence@ky.gov  

Please provide the end user name, phone number, physical location, and description of the problem.

Checking Ticket Status Via E-mail

To check the status of a ticket or for general inquiries via e-mail:
ServiceCorrespondence@ky.gov

Ideas and Suggestions

If you have any ideas or suggestions, please give us your input via e-mail:
ServiceCorrespondence@ky.gov

COT looks forward to hearing from you.