The Commonwealth Service Desk business hours are:
Monday - Friday from 7:00 AM – 5:30 PM
Saturday from 7:30 AM – 1:00 PM
IT customers may contact the Commonwealth Service Desk to request service or support via the following methods:
• 24x7 Phone support: 502-564-7576.
• E-mails are processed only during business hours listed above. Those submitted after hours will be processed the following business day. (Call 564-7576 for after-hour priority needs)
To open a ticket via e-mail for requests or incidents:
ServiceCorrespondence@ky.gov.
Please provide the end user name, phone number, physical location, and description of the problem.
To check the status of a ticket via e-mail, or for general inquiries:
ServiceCorrespondence@ky.gov
If you have any ideas or suggestions, please give us your input by emailing ServiceCorrespondence@ky.gov. COT looks forward to hearing from you.