Service Desk - Hope Kirk

Forms

The forms below should be used when requesting services from COT, and for other purposes described below.

Alphabetical List of Customer Forms

Acknowledgement of Confidentiality Agreement, COT-F011
Form signed by COT contractors acknowledging responsibility to protect the confidentially and integrity of all Commonwealth of Kentucky data.

Acknowledgement of Responsibility, COT-F015
Form signed by COT employees acknowledging responsibility to protect the confidentially and integrity of all Commonwealth of Kentucky data.

Agency Contact Comparative Signature Request, COT-F190

Agency Contact Revision, COT-F024

Authorization for Release of Cartridges, COT-F082
This form is required in order to authorize release/removal of Cartridges from the COT Data Center.

Computer Acquisition Request Form (CAF) (revised 3/27/08)
Request for all IT purchases (see instructions below).
 
Computer Acquisition Request Form (CAF) Instructions, revised 10/15/07

COT Data Security High Level Qualifier Request, COT-F105
The form should be used to request new high-level qualifiers from an agency or COT System Support Group (Z/OS systems).

COT Network/Server Access Request Form, COT-F181
This form is for customers to use when requesting access to various COT administered resources (Mainframe, Servers, shares, etc.) and also to request RAS and VPN services.

Customer Account Number Establishment, Request for, COT-F100
Request to establish a COT Customer Billing Account No.

Customer Request for Professional Services, COT-F001
This form is used by agencies to request professional/application development/project management services from COT.
See instructions for completing form F001.

E-mail Review Request Form
This form is for use with CIO-084, "E-mail Review Request."

KIH Voice Service Request, COT-F002

Mainframe OS/390 Server Agency Agreement, COT-F037 (Self Supported)
The purpose of this Agreement is to define the Commonwealth of Kentucky mainframe security responsibilities and services to be provided by both the Agency and COT. (Self-Supported)

Mainframe AgencOS/390 Server Agreement, COT-F037 (COT Supported)
The purpose of this Agreement is to define the Commonwealth of Kentucky mainframe security responsibilities and services to be provided by both the Agency and COT. (COT-Supported)

Mainframe OS/390 Server Agency Agreement, COT-037 (Reset Password Only)
The purpose of this Agreement is to define the Commonwealth of Kentucky mainframe security responsibilities and services to be provided by both the Agency and COT. (Reset Password Only)

Paging Service, New; COT-F205
The COT-F205 is used to request a pager from the contracted paging providers.

Printing - Order for Printing, COT-F029 (formerly DOA-9)

Procurement Request Order, COT-F180

See instructions for completing form F180

Quick Copy Center Transmittal, COT-F028 (formerly DOA-8)

Replacement Equipment & Accessory Order Form, COT-F203
This form is used to request replacement equipment and accessories from the contracted paging providers.

Security Exemption Request, COT-F085
This form is used to request an exception to the existing Security Policy & Procedures Manual. These requests are considered to be short term solutions to issues relating to Security Policies and are reviewed on an Annual Basis.

Security Incident Reporting Form, COT-F012
This form is used to report any type of security incident. Security incidents range anywhere from a virus to terrorist threat to the Commonwealth Data systems and should always be reported to the COTSecurityServicesISS@ky.gov Group.

Tape Library Storage Request, COT-F033
This form is used to track incoming tape media into the Data Center.

Task Order Agreement Form, COT-F010
See instructions for completing the F010
This form is used to document information for contractor resources using the System Development Services (SDS) contracts.

Window Server Request
This form is to be used when requesting window server assistance.

Wireless Service, New: COT-F005
This form is to be used when requesting new service from Cingular.

Wireless Transfer/Deactivate Request Form, COT-F204
This form is used to transfer or deactivate the BlackBerry devices. Completed form should be emailed to bborder@ky.gov

Wireless Upgrade Form, COT-F202
This form is to be used when requesting an upgrade of equipment for current Cingular user.