Requirement Definition
OAD can assist business users in defining the business requirements to be addressed by a technical solution.
Defining business requirements may include an analysis of the current business environment. OAD may also define the technical requirements for a proposed technical solution in operational terms (i.e. volume, speed, performance, security, architecture, etc.).
Business Analysis
OAD can assist Commonwealth agencies in the analysis of strategic business process to identify new business processes or improvements to current business processes that might be facilitated by a technical solution.
Facilitation
OAD staff will use facilitative techniques to assist the decision-making process of our customers.
Since facilitation services bring key users, decision-makers, and constituents together to focus on the task at hand, it has a broad application within the IT environment within the Commonwealth. It will be especially valuable during the project initiation and definition phases of IT projects. OAD expects to use facilitation skills and expertise as we deliver other services.
Hardware and Software Research
COT can assist agencies that may not have available resources to investigate or remediate hardware and software issues that it encounters.
When necessary, OAD will coordinate the involvement of other divisions within COT to assist with the research, or may involve other research resources that have contracts with the Commonwealth, such as Gartner Research.
Software Review
OAD can research, analyze and evaluate commercial software applications to ensure that they support the agency’s business strategy and operate within a feasible technical architecture.
OAD will assist the business users in the identification of software evaluation requirements that address important aspects of the application (functionality, reliability, usability, efficiency, maintainability, and portability) and in the performance of a structured software review and evaluation process that results in sound, objective software procurement decisions.
CS10 Application Development
The rate applies to programming and analysis services.
Support staff is available Monday - Friday, 8:00am to 5:00pm.