COT offers a managed desktop device service for agencies to help meet their personal computing requirements. This rated service applies to standard desktops, workstations, laptops and network printers as defined in the Commonwealth’s Enterprise Standards. This service is provided at a fixed monthly cost to the agencies. Please note that since laptops and workstations both have costs higher than the standard desktop, the additional costs for these devices will be passed through to the agency.
The desktop Device Support service covers the following:
- Approximate 36 month replacement cycle
- 24x7 access to the Commonwealth Service Desk
- Support staff is available on-site Monday-Friday, 7am to 5:00pm
- Asset Management, Change Management and Configuration Management services
- Setup, Installation, configuration, preventative maintance, upgrades and patching
- Standard desktop imaging at the time of installation
- Operating System Support
- Microsoft Office Professional suite support
- Antivirus Suite Support
- Desktop Firewall Capabilities
- Virus and Spyware protection