The primary mission of the Division of Field Services is to provide statewide support to end users of desktop, laptop and workstation computers. Field Service Technicians use various tools and the latest technologies to minimize downtime for users. The branches provide technical support for client hardware and desktop operating environments. The Division of Field Services also performs account creations, password resets, local network troubleshooting and device deployments, refreshes and migrations.
The Division is divided into four on-site support branches and one branch that enforces policies, facilitates centralized management and coordinates machine refreshes and deployments.
Enterprise Field Services Branch
The Enterprise Field Services Branch analyzes, creates and defines Managed Operating Environments (MOE) and develops a centralized management structure for the desktop or endpoint device. The MOE includes desktop computers, laptops, workstations, as well as virtual desktops. The management of these environments is performed through the use of tools such as Group Policy Objects (GPO's), client management suites and remote tools. The Enterprise Field Services Branch also performs data migrations, large software deployments, application virtualization, file systems permissions, data restores and large scale computer deployments/refreshes.
The four on-site branches (Eastern Field Services branch, Northern Field Services Branch, Southern Field Services Branch, and Western Field Services Branch) are broken down by remote support geography to ensure support avenues are in place throughout the Commonwealth.
Eastern Field Services Branch
The Eastern Field Services Branch is divided into two districts which supports the counties as listed:
District 1 Counties: Anderson, Bourbon, Boyle, Clark, Estill, Fayette, Garrard, Harrison, Jessamine, Lincoln, Madison, Mercer, Montgomery, Powell, Scott, Woodford.
District 2 Counties: Bath, Boyd, Bracken, Carter, Elliott, Fleming, Floyd, Greenup, Johnson, Lawrence, Lewis, Magoffin, Martin, Mason, Menifee, Morgan, Nicholas, Robertson, Rowan.
Northern Field Services Branch
The Northern Field Services Branch is divided into two districts which supports the counties as listed:
District 1 Counties: Boone, Campbell, Gallatin, Grant, Kenton, Pendleton.
District 2 Counties: Bullitt, Carroll, Henry, Jefferson, Oldham, Owen, Shelby, Spencer, Trimble.
Southern Field Services Branch >
The Southern Field Services Branch is divided into four districts which supports the counties as listed:
District 1 Counties: Allen, Barren, Butler, Edmonson, Logan, Metcalfe, Monroe, Simpson, Warren.
District 2 Counties: Adair, Casey, Clinton, Cumberland, McCreary, Pulaski, Russell, Wayne.
District 3 Counties: Bell, Clay, Harlan, Jackson, Knox, Laurel, Rockcastle, Whitley.
District 4 Counties: Breathitt, Knott, Lee, Leslie, Owsley, Perry, Pike, Wolfe.
Western Field Services Branch
The Western Field Services Branch is divided into two districts which supports the counties as listed:
District 1 Counties: Ballard, Calloway, Carlisle, Fulton, Graves, Hickman, Livingston, Lyon, Marshall, McCracken, Trigg.
District 2 Counties: Caldwell, Christian, Crittenden, Daviess, Hancock, Henderson, Hopkins, McLean, Muhlenberg, Ohio, Todd, Union, Webster.