The Office of Infrastructure Services (OIS) is responsible for operation of the Commonwealth’s enterprise computing and communications environment. The OIS team handles day-to-day technical support and operation of executive branch IT resources and the Commonwealth Tier II Data Center. OIS employees oversee shared IT infrastructure resources and services, including large-scale computing, server hosting, data and voice communication networks, and phone systems. The Office of Infrastructure Services consists of five (5) divisions:
Communications engineers and maintains network and telecommunications services.
IT Operations coordinates change management, operates the service desk, manages IT assets, performs production services and maintenance, and monitors day-to-day operations of existing infrastructure services.
Field Services provides desktop support services statewide and operates the Kentucky Emergency Warning System (KEWS) Network.
Technical Services is responsible for system software, operating system support and data maintenance.