About the Office of Infrastructure Services (OIS)

 

Deputy Executive Director Rick Woodruff Rick Woodruff
Acting Executive Director

The Office of Infrastructure Services (OIS) has authoritative purview of all IT infrastructure within the Executive Branch. OIS responsibilities include, but are not limited to: maintenance and support of the Commonwealth's Mainframe computers, Enterprise Voice and Data Network, Enterprise VoIP phone system, Enterprise Email System, providing state-wide desktop computer maintenance and oversight of the Commonwealth Data Center (CDC) and the Commonwealth's Alternate Data Center (ADC).

 

The Office of Infrastructure Services consists of four divisions:

Division of Communications

Division Director: Ronnie Boggs
The Division of Communications provides effective, efficient, and secure data, voice, and video communications infrastructure for all of state government. This Division consists of 4 Branches:

Core Network Operations Branch
Branch Manager: Andy Van Meter

The Core Network Operations Branch is responsible for the design, configuration, implementation, and support of the Commonwealth's Network core infrastructure which provides high speed, reliable network connectivity for agencies statewide to support voice, data and video communications. Additionally, this Branch provides security and firewall services.

Edge Network Operations Branch
Branch Manager: Chris E. Taylor

The Edge Network Operations Branch is responsible for the design, configuration, implementation and support of the Commonwealth's remote Ethernet switches, Wide Area Network (WAN) circuits and routers, along with voice and cabling infrastructure.

Network Field Services Branch
Branch Manager: Lucien Morris, Acting
 
The Network Field Services Branch is an electronic communications support group comprised of three district offices in Bowling Green, Frankfort and London. The staff maintain 24x7x365 response to critical services which include but are not limited to the Kentucky State Police, Kentucky Emergency Management, Department of Military Affairs, Kentucky Department of Fish and Wildlife, Kentucky Educational Television, Motor Vehicle Enforcement and the National Weather Service.

Strategic Network Operations Branch
Branch Manager: Dan Mauer
The Strategic Network Operations Branch is responsible for facilitating rapid resolution of network issues, managing carrier circuit ordering and provisioning, managing key projects, development and documentation of process flows, day-to-day systems and processes, and agency/customer training development and delivery.

Division of Field Services

Division Director: Eugene Raines
Assistant Director: Brian Hiles

The Division of Field Services provides statewide support to end users of desktops, workstations, and mobile devices. Field Service Technicians use management tools and the latest technologies to minimize downtime for users. The Division of Field Services is customer focused and solution driven to provide client computing environments a stable, dependable operating platform. This Division consists of 5 branches:

Enterprise Field Services Branch
Branch Manager: Aric Porter

The Enterprise Field Services Branch analyzes, creates and defines Managed Operating Environments (MOE) and develops a centralized management structure for the desktop or endpoint device. The MOE includes desktops, laptops, workstations as well as Virtual Desktops. This Branch also performs data migrations, large software deployments, application virtualization, file systems permissions, data restores and large scale computer deployments/refreshes.

The following four on-site Branches: Eastern Field Services Branch, Northern Field Services Branch, Southern Field Services Branch, and Western Field Services Branch, are broken down by remote support geography to ensure support avenues are in place throughout the Commonwealth.

Eastern Field Services Branch
Branch Manager: Jennie Duffy

The Eastern Field Services Branch supports the following counties: Anderson, Bath, Bourbon, Boyd, Boyle, Bracken, Carter, Clark, Elliott, Estill, Fayette, Fleming, Garrard, Greenup, Jessamine, Johnson, Lawrence, Lee, Lewis, Madison, Magoffin, Marion, Martin, Mason, Menifee, Mercer, Montgomery, Morgan, Nelson, Nicholas, Owsley, Powell, Robertson, Rowan, Scott, Taylor, Washington, Wolf, and Woodford.

Northern Field Services Branch
Branch Manager: Chrissy Gibson

The Northern Field Services Branch supports the following counties: Boone, Bullitt, Campbell, Carroll, Gallatin, Grant, Harrison, Henry, Jefferson, Kenton, Oldham, Owen, Pendleton, Shelby, Spencer, and Trimble.

Southern Field Services Branch
Branch Manager: Jo Woods

The Southern Field Services Branch supports the following counties: Adair, Allen, Barren, Bell, Breathitt, Butler, Casey, Clay, Clinton, Cumberland, Edmonson, Floyd, Harlan, Jackson, Knott, Knox, Laurel, Leslie, Letcher, Lincoln, Logan, McCreary, Metcalfe, Monroe, Perry, Pike, Pulaski, Rockcastle, Russell, Simpson, Warren, Wayne, and Whitley.

Western Field Services Branch
Branch Manager: Steven Puckett
The Western Field Services Branch supports the following counties: Ballard, Breckinridge, Caldwell, Calloway, Carlisle, Christian, Crittenden, Daviess, Fulton, Graves, Grayson, Green, Hancock, Hardin, Hart, Henderson, Hickman, Hopkins, Larue, Livingston, Lyon, Marshall, McCracken, McLean, Meade, Muhlenberg, Ohio, Todd, Trigg, Union, Washington, and Webster.

Division of IT Operations

Division Director: David Kincaid
Assistant Director: Bill Kidd

The Division of IT Operations performs production services and maintenance, and monitors day-to-day operations of existing infrastructure services. This Division consists of 3 Branches:

Infrastructure Support Branch
Branch Manager: David Kincaid, Acting
 
The Infrastructure Support Branch is responsible for the coordination of equipment within the Commonwealth Data Center and the Alternate Data Center and support for facilities that house COT staff.

Operations Services Branch
Branch Manager: Dan Atkins,
Acting 
The
Operations Services Branch is staffed 24x7 and is responsible for monitoring and supporting various system platforms for COT and its customers. The main console group monitor and report issues with various systems such as KEWES, Windows, UNIX, z/OS Mainframe, Storage, etc., while the batch support staff are responsible for ensuring the nightly batch processing schedules and print are completed in a timely and accurate manner and agency files are up and available for access when workers arrive in the morning. The operations staff work with COT' Service Desk group to assist in handling service calls which come in after hours and direct those requests to the appropriate support groups.

Production Services Branch
Branch Manager: Tommy Tackett

The Production Services Branch is responsible for the IBM z/OS operating system application installations, system-support-software, performance monitoring/alerting, and online transactions support for z/OS platform.  This branch supports Statewide Enterprise batch production processing, technical support in job control language as well as batch abend support for Executive Branch Cabinets and Agencies.

Division of Technical Services

Division Director: David Mahoney
Assistant Director: Colin Cox

The Division of Technical Services is responsible for enterprise storage, Windows, UNIX, Linux and virtual server platforms, as well as enterprise system software, operating system support and data management. This Division consists of 4 Branches:

Database Administration Branch
Branch Manager: Namrata Ramakrishna

The Database Administration Branch provides database management for mainframe and open systems databases. Services provided by the Database Administration Branch include all aspects of database management.

Systems Software Branch
Branch Manager: Aejaz Shaik
The Systems Software Branch provides support for off-the-shelf software and enterprise applications. Services provided include installation and upgrades of software applications, installation of patches and hot fixes, and application monitoring and performance tuning.

Enterprise Windows and Virtual Server Branch
Branch Manager: Lou Schneider

The Enterprise Windows and Virtual Server Branch provides support for Windows Servers and Virtual Server. Services provided include upgrades to the operating systems (Windows, Linux, and hypervisor), installation of necessary security patches and hot fixes, and performance tuning and monitoring.

Enterprise UNIX and Storage Branch
Branch Manager: Carlos Felix
The Enterprise UNIX and Storage Branch supports UNIX and Linux operating environments and enterprise storage and backups. This Branch provides upgrades to the operating systems, installation of patches and hot fixes, performance monitoring and service monitoring (hardware and software).

This page was last modified 4/20/2017 2:12 PM

Contact Information:

Rick Woodruff, Acting 
Executive Director
Office of Infrastructure Services
(502) 782-3795

Ronnie Boggs, Director
Division of Communications

(502) 782-1212

Eugene Raines, Director
Division of Field Services

(502) 564-5204

Brian Hiles, Assistant Director
Division of Communications

(502) 782-8549

David Kincaid, Director
Division of IT Operations

(502) 564-8181

Bill Kidd, Assistant Director
Division of IT Operations

(502) 564-5752

David Mahoney, Director
Division of Technical Services

(502) 564-0724

Colin Cox, Assistant Director
Division of Technical Services

(502) 564-9180

 

Office Locations:

101 Cold Harbor Drive
Frankfort, KY 40601

120 Glenns Creek Road
Frankfort, KY 40601

101 Twin Oaks Circle
Frankfort, KY 40601

105 Sea Hero Drive
Frankfort, KY  40601