Division of Communications

Network connectivity is critical to the delivery of core business functions of any company, and is generally considered to be the nervous system of a company; without it, business functions can become crippled and cease to communicate with one another. Therefore, the Division of Communications is charged with providing effective, efficient, and secure data, voice, and video communications infrastructure for all of state government. Our goal is to minimize the risk of communications disruptions to business critical data/systems; thus enabling an organization’s workforce to become more productive.

The Division of Communications consists of three Branches:

The Core Network Operations Branch

The Core Network Operations Branch is responsible for the design, configuration, implementation, and support of the Commonwealth’s core network infrastructure which provides high speed, reliable network connectivity for agencies statewide to support voice, data and video communications. In addition to maintaining a scalable network environment that will meet current and future connectivity requirements, the Core Network Operations Branch also provides security and firewall services to protect the state’s network and data assets.

The Core Network Operations Branch consists of three teams:

The Core Network Team

The Core Network Team manages the Commonwealth’s core network, the Metropolitan Area Network (MAN), as well as the Commonwealth's Internet connection. They manage the Commonwealth's connections to the Kentucky Department of Education (KDE) and the Kentucky Post-Secondary Education Network (KPEN) and performs 24x7 network monitoring and statistical reporting. This team installed and currently maintains the Commonwealth's Enterprise Voice over IP (VoIP) phone system as well as the redundant, centralized Voice Mail/Auto Attendant System, and the centralized Call Center Applications.

The Core Network team is the foundation for all communications services, as it provides redundant connections for the COT Server Farm, MAN, WAN, and Internet. The configuration provides a fully redundant core split geographically between two (2) sites: the Commonwealth Data Center (CDC) and the Alternate Data Center (ADC). Additionally, they provide routing/switching services for the Commonwealth's three (3) security zones: the Extranet / Internet, Enterprise DMZ / E-Gov Zone and Intranet, and is available at least 99.995% of the time in order to efficiently and effectively interconnect the aforementioned network segments. The Core Network Infrastructure is comprised of multiple Enterprise and Carrier class switches that are connected by Gigabit Ethernet.

The MAN provides high speed, high availability connectivity (99.995% uptime) for users in the Frankfort area utilizing a geographically diverse, redundant fiber optic ring technology for the transmission of voice, video and data for mission and business critical systems.

The Network WAN Team

The WAN (Wide Area Network) is a statewide network developed in partnership with the state's local telephone companies. Today, over 3,000 sites are inter-connected across the state including state agencies, libraries, local government, health departments and one hundred and seventy-four (174) school districts with over 1,243 schools. The WAN provides increased resiliency/fault tolerance, as well as increased security by virtually segmenting the WAN based on Agency/Department needs. The WAN is comprised of edge routers on frame relay, point to point T1, bonded T1's, Metro Ethernet, and DSL technologies.

The Network WAN Team insures correct configurations of the router and switch ports in terms of speed, duplex and VLAN's. The Network WAN Team performs network hardware maintenance as well as network troubleshooting/configuration. Additionally, the Network WAN Team performs network services such as enterprise DHCP, protocol analysis (sniffing), and network performance assessments.

The Firewall Team

The Firewall Team manages all enterprise and agency security platforms including firewalls, VPN, and Intrusion Detection and Prevention Systems. Firewall services include 24x7 network monitoring, log correlation, hardware maintenance, network troubleshooting/configuration, and security alerts/reporting. The Firewall Team works with the agency technical contacts to create rule-based firewall configurations that insure business continuity. Additionally, the Firewall Team performs network services such as protocol analysis (sniffing).

The Internet and Intranet Firewalls provide the foundation of COT's network security model by preventing access to mission/business critical servers/data that don’t meet certain criteria. As such, these devices block attackers outside of the Commonwealth’s private network from maliciously accessing/compromising data and protect all Executive Branch IT resources (such as servers, PCs, Laptops, Printers, etc.). Security Monitoring and Reporting provides the Commonwealth with a mechanism to correlate and report on all Firewall and Intrusion Detection System (IDS) system logs.

Malware Protection protects all agency users who access the World Wide Web from unknowingly becoming infected while browsing legitimate websites. Malware, short for malicious software, is software designed to infiltrate a computer without the owner's informed consent, and includes a variety of hostile, intrusive, or annoying software or program code. Malware's most common pathway from criminals to users is through the Internet: primarily by e-mail and the World Wide Web.

Additionally, Internet Caching, Content Blocking and Reporting prevent users from accessing websites that are deemed inappropriate to their work. Examples of blocked sites include, but are not limited to, those containing pornography, gambling, etc. Internet Website Caching provides a mechanism to store content from frequently accessed websites, so that users accessing the same content (website) don’t have to consume more Internet bandwidth (resources). As such, they are able to access the content from the “copy” stored on the caching servers; thus preserving Internet bandwidth and reducing cost.

The Video Conferencing Team

The Video Conferencing Team is responsible for the design, configuration, implementation, and support of the Commonwealth’s video conferencing infrastructure. The COT Video Conferencing Team was established in July 2005, and now supports over 700 end users and over 3,000 conference hours per month. The COT Video Conferencing Team manages the enterprise video infrastructure, as well as the video end points to insure effective and efficient meetings, training, and collaboration. They also provide scheduling, consulting, and design services.

The Video Conferencing Core contains the necessary infrastructure for multiple video conferencing endpoints to connect to and communicate effectively. This technology facilitates the transmission/reception of voice, video, and document content during a video conference connection. Agencies use this technology frequently to facilitate employee training, project collaboration, management meetings for staffs who are geographically dispersed throughout the state. By using video conferencing, travel expenses such as mileage, logging, and meals can be avoided, as well as lost wages/productivity.

Edge Network Operations Branch

The Edge Network Operations Branch is responsible for the design, configuration, implementation and support of the Commonwealth's remote Ethernet switches, Wide Area Network (WAN) circuits and routers, along with voice and cabling infrastructure. In addition to maintaining an effective and efficient statewide voice and data communications environment at our agencies, the Edge Network Operations Branch also provides cabling installation services that meet current industry specifications for any size location.

The Edge Network Operations Branch consists of three teams:

The Customer Infrastructure Team

The Customer Infrastructure Team manages analog, digital and Voice over IP (VoIP) phone systems, remote Ethernet switches and routers for all branches of state government. Additionally, this team tests and troubleshoots data switches and routers, voice equipment and modems, and provide conference bridges for large audio conference applications. The Customer Infrastructure Team has installed and currently maintains many (legacy) PBX and key telephone systems for all Executive Branch Agencies. The Customer Infrastructure Team consists of technicians with over 155 years of combined experience, and as the liaison between the Commonwealth of Kentucky and vendors providing support to state agencies. This allows state agencies to reduce their dependency on outside vendors and resources, which also reduces expenses.

The Cabling Infrastructure Team

The Cabling Infrastructure Team is responsible for engineering, installing and maintaining cabling and wireless infrastructure for buildings and outside cable plants (buried and aerial). These technicians have over 100 years combined experience, and insure that industry and enterprise standards are strictly followed and meet all necessary code restrictions. Additionally, the Cabling Infrastructure Team tests and troubleshoots premise and fiber optic cabling for all branches of state government.

The Network WAN Team

The WAN (Wide Area Network) is a statewide network developed in partnership with the state's local telephone companies. Today, over 3,000 sites are inter-connected across the state including state agencies, libraries, local government, health departments and one hundred and seventy-four (174) school districts with over 1,243 schools. The WAN provides increased resiliency/fault tolerance, as well as increased security by virtually segmenting the WAN based on Agency/Department needs. The WAN is comprised of edge routers on frame relay, point to point T1, bonded T1's, Metro Ethernet, and DSL technologies.

The Network WAN Team insures correct configurations of the router and switch ports in terms of speed, duplex and VLAN's. The Network WAN Team performs network hardware maintenance as well as network troubleshooting/configuration. Additionally, the Network WAN Team performs network services such as enterprise DHCP, protocol analysis (sniffing), and network performance assessments.

Network Field Services Branch

Network Field Services is an electronic communications support group which maintains the following networks:

  • KEWS, Public Safety Radio
  • KIH, Kentucky Digital Data Services

Network Field Services is comprised of three district offices: Bowling Green, Frankfort, and London. The staff maintain 24x7x365 response to critical services which include but are not limited to: Kentucky State Police, Kentucky Emergency Management, Department of Military Affairs, KY Department of Fish and Wildlife, Kentucky Educational Television, Motor Vehicle Enforcement and the National Weather Service.

Kentucky Emergency Warning System (KEWS) is a carrier-based radio system comprised of analog and digital modulations schemes meeting statewide needs for telephony, 2-way, data and video RF Transmission.

Kentucky Information Highway (KIH) is a digital data network serving customers with e-mail, internet, firewall, video teleconference and specialized customer applications.

Strategic Network Operations Branch

The Strategic Network Operations Branch is responsible for facilitating rapid resolution of network issues, managing carrier circuit ordering and provisioning, managing key projects, development and documentation of process flows, day-to-day systems and processes, and agency/customer training development and delivery.

This page was last modified 12/14/2015 1:28 PM
 

Contact Information:

Ronnie Boggs, DirectorDivision of Communications, Director
Division of Communications
(502) 782-1212
101 Cold Harbor Drive
Frankfort KY 40601

Andy Van Meter, Branch ManagerCore Network Operations Branch, Branch Manager
Core Network Operations Branch (502) 782-2535
120 Glenns Creek Road
Frankfort KY 40601

Chris E. Taylor, Branch ManagerEdge Network Operations Branch, Branch Manager
Edge Network Operations Branch
(502) 782-9639
105 Sea Hero Road, Suite 3
Frankfort KY 40601

Lucien Morris, Branch Manager, Acting
Network Field Services Branch

(502) 564-5397
101 Minuteman Parkway
Frankfort KY 40601

Ronnie Boggs, Acting Branch Manager
Strategic Network Operations Branch

(502) 782-1212
120 Glenns Creek Road
Frankfort KY 40601

 

KY Early Warning Systems (KEWS):

Overview of KEWS

KEWS Customers and Services

Kentucky Weather Alert Stations