General
Where do I find Information about health and life insurance coverage, dependents, paystub information and leave balance totals?
That information may be viewed at http://personnel.ky.gov/khris
How can I access my desktop from another computer?
Download the latest VPN software. Installation and configurations instructions are provided.
How can I check my email away from my desktop?
Your state email is accessible online via webmail
What are the requirements for setting up my password?
Information about password requirements can be found in this document (CIO Policy 072).
Where can I find out if an IT product is an enterprise standard?
Enterprise IT standards can be found here - http://technology.ky.gov/governance/Pages/architecture.aspx by domain type or a searchable list of all domains, updated monthly, can be found here - https://gotsource.ky.gov/docushare/dsweb/Get/Document-316631/
Where can I find enterprise IT policies?
Enterprise IT policies can be found here - http://technology.ky.gov/governance/Pages/policies.aspx
Security
How do I report frequent, unsolicited or inappropriate email (SPAM)?
Unsolicited or inappropriate email such as SPAM should be reported to the Commonwealth Service Desk by email CommonwealthServiceDesk@ky.gov by phone at (502) 564-7576.
How do I report security breaches (physical and system related)?
Once a security issue has been confirmed please contact COTSecurityServicesISS@ky.gov and CommonwealthServiceDesk@ky.gov or by phone at (502) 564-7576.
Blackberry Password Information
To enhance data security on all BlackBerry devices on the state BlackBerry Enterprise Server, the Commonwealth Office of Technology will implement password requirements on November 15, 2011. COT has developed documentation to provide guidance to users that wish to proactively implement a password on their device prior to this date or have devices that are not managed through the state BlackBerry Enterprise Server. These documents provide specific guidance based on the software version in the device. For assistance in determining the software version of the device, please visit the Research in Motion website at the following link for additional information:
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB23393
Setting Password on RIM Blackberry devices using handheld software Version 4
Setting Password on RIM Blackberry devices using handheld software Version 5
Setting Password on RIM Blackberry devices using handheld software Version 6