• Service Desk

    The Service Desk provides assistance and support for all statewide customers who use the Commonwealth of Kentucky's IT infrastructure shared services.
    Commonwealth Service Desk staff are Help Desk Institute ‘Customer Service Representative’ certified professionals fully qualified to help resolve your specific issue.
     

     

    Read more about the Service Desk

  • Simplifying IT

    COT strives to set the Commonwealth’s standard in the delivery and support of information resources and the technology products and services which enable them. We will assume responsibility for leadership and governance in tailoring technology solutions to advance the capabilities of our customers and of the Commonwealth.
     
    Learn more about COT Simplifying IT

  • Metrics

    The Commonwealth Office of Technology is committed to bringing value and innovation to Kentucky through technology and services. Utilizing the Balanced Scorecard methodology and other significant measures, COT reviews a number of metrics to ensure we are providing a quality customer experience. These metrics provide us, and our customers, with a scorecard of our performance.
    Learn more about Metrics